Information Technology Business Intelligence

Michael B. Nellums

Ph.501-***-****

*******.*******@*****.***

Education and Certifications

Bachelor’s degree in Business Administration (Information Technology Focus)

Financial Accounting Customizing of TEK systems in G/L, A/R, and A/P.

Lean and Six Sigma methodologies to improve process efficiency and reduce waste.

Data Visualization & Analytics: Delivered actionable business intelligence through Power BI and Tableau visualizations.

ALM and ERP certified

NTT DATA Services Little Rock, AR

IT Consulting Senior Consultant: Sept 2021 – Feb 2025

Optimized production processes and operational workflows lead to a 20% reduction in operational costs. Analyzed KPIs to enhance efficiency, output, and cost-effectiveness across multiple business units.

Architected and developed interactive dashboards to track real-time KPIs, providing data-driven insights to over 50 stakeholders. Led data visualization strategies that improved operational efficiency by 15% and enhanced executive decision-making

Cost Reduction Initiative: Executed a cost-benefit analysis for a new technology implementation, resulting in projected annual savings of $150,000 and a quicker ROI of 8 months.

Collaborated with marketing, finance, and operations teams gathering and analyzing data, leading to enhanced campaign strategies that drove a 25% increase in customer engagement.

Eliminated workflow inefficiencies and worked with development team to implement data-driven process automation, leading to a 30% reduction in turnaround time and a 10% improvement in customer satisfaction ratings.

Executive Presentation: Presented analytical findings to executive leadership, influencing strategic decisions that contributed to a 15% increase in overall business performance for the fiscal year.

SaaS Implementation & Vendor Coordination: Led implementation and maintenance of SaaS products, ensuring clear communication with software vendors and aligning priorities with evolving business needs.

Successful Project Outcomes: Led multiple data-driven projects that achieved measurable success, including a 20% improvement in service level agreement (SLA) adherence across various departments.

Developed and maintained Azure-based data pipelines, automating ETL processes that reduced data processing time by 30%.

Partnered with cross-functional teams to enhance customer satisfaction and streamline production planning. Led initiatives to improve supplier relationships, reduce waste, and meet customer expectations through data-driven recommendations.

Arkansas Blue Cross Blue Shield Little Rock, AR

Associate Production Control Analyst III: July 2015 – Sept 2021

Executed in-depth analyses of workload preparation and setup processes, including COBOL program maintenance, JCL error resolution, hardware malfunctions, erroneous input data, and job preparation discrepancies.

Streamlined and managed production schedules, optimizing labor and resource utilization.

Conducted process audits to reduce inefficiencies and ensure compliance with output, quality, and cost-efficiency goals.

Oversaw comprehensive reviews of job requests to ensure compliance with Electronic Data Processing (EDP) Standards, analyzing their implications for the production environment.

Skills and certifications

Technical Skills: Power BI, Tableau, Azure, ETL, Data Modeling, COBOL

Project & Process Management: Agile, JIRA, Process Optimization, Workflow Automation

Business & Analytics: KPI Analysis, Cost Reduction Strategies, Financial Analysis

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