Property Management Manager

Christopher Shoaf

Hollywood, CA 562-***-**** ************@*****.***

Professional Summary

Dedicated and experienced property management professional with a strong background in overseeing luxury residential properties. Proven ability to enhance tenant satisfaction, maximize occupancy rates, and efficiently coordinate maintenance and leasing operations. Adept at using property management software, problem-solving, and leading teams to maintain the highest standards of service and operations.

Professional Experience

Multi-Site Property Manager

Scott Properties Group 132 Units 2022-Present

Successfully manage daily operations of multiple upscale residential properties, ensuring high tenant satisfaction.

Oversee leasing, rent collection, and enforcement of lease agreements to maintain strong occupancy rates.

Coordinate maintenance and repairs, ensuring quick resolutions and adherence to luxury property standards.

Train and lead on-site staff, fostering an efficient and professional work environment.

Implement cost-saving measures, reducing operational expenses by 15%.

Maintenance Coordinator

Scott Properties Group 2020-2022

Scheduled and supervised maintenance and repair work, maintaining top-tier property conditions.

Managed vendor relationships and procurement of maintenance supplies, ensuring cost efficiency.

Developed and enforced preventive maintenance programs, extending the longevity of property assets.

Assisted with resident concerns, providing exceptional customer service.

Leasing Manager

Alliance Residential 450 Units 2014-2018

Led a leasing team, increasing occupancy rates by 20% through effective training and marketing strategies.

Developed tenant retention initiatives, enhancing customer satisfaction and lease renewal rates.

Streamlined leasing operations, implementing digital applications to reduce processing time by 30%.

Cultivated strong relationships with tenants and prospective clients, ensuring a welcoming and professional environment.

Education & Certifications

California State University, Northridge

Bachelor’s Degree in Communication Studies 2013

California Real Estate License

DRE # 021*****-****

Skills & Competencies

Property Management & Operations

Tenant Relations & Retention

Leasing & Rent Collection

Maintenance Coordination

Budget Management

Team Leadership & Training

Problem-Solving & Communication

Property Management Software (Appfolio, Yardi)

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