Project Manager Information Technology

Carlos I. Velázquez

Houston, Texas

281-***-**** • ******@*********.***

Information Technology Professional

IT Infrastructure • Senior Leadership • People Management • Project Management Technology Management

IT Service Management

Coaching & Mentoring

Contracts Management

End User Training

End User Support

Application Support

Infrastructure Design

IT Security & Compliance

Process Improvement

Network Security

Accomplished, highly adaptable IT leader and project manager with extensive experience developing, deploying, and evaluating complex IT systems aimed at improving quality and efficiency and optimizing business processes.

Adept at bringing into line end-user needs with long-term resolutions to complex IT challenges; track record of success devising strategic plans that align technology to business drivers for diverse range of companies and industries. Skilled trouble-shooter continually focused on identifying, isolating and resolving technical issues; enhancing production environments by developing strategic roadmaps that ensure business success.

Proficient bilingual communicator (English & Spanish), with code switch capacity for C- Level strategy discussions to end user tech-talk translation. Effective at recruiting, building, mentoring and managing technical teams to drive successful support of business objectives.

CAREER ACHIEVEMENTS

• Managed upgrade of legacy network infrastructure routing and switching hardware for the Houston Dynamo FC organization encompassing multiple locations including the corporate office, Houston Sports Park training facility, and major downtown stadium venue.

• Spearheaded successful migration of onsite data room to 3rd party, tier 1 datacenter for geotechnical computing environment while working with Ecopetrol America.

• Built industry reputation for outstanding leadership skills and rare combination of integrity, strategic thinking, positivity, and discipline; extensive career experience managing large budgets and completing IT projects on-time and within budget.

• Applied pro-active interest in technological developments and maintained finger on pulse of industry developments and product releases to facilitate improvements, troubleshoot technical issues, and revamp strategic roadmaps. PROFESSIONAL EXPERIENCE

Q-BITS COMMUNICATIONS, HOUSTON, TEXAS August 2023 - Present Project Manager (Contract)

Oversee the implementation and management of various infrastructure projects at a local Sports and Entertainment venue. Responsibilities include the development and management of project plans, resource allocation, ensuring adherence to scope and timelines. Provide regular updates to project stakeholders on overall status, key milestones, and any potential challenges. Recent projects include:

• Wireless infrastructure upgrade project that included the replacement of Wifi Access Points and installation of corresponding MDF server equipment.

• Installation of 3rd party distributed camera system for nation sports league review that includes the installation of fiber optic cabling from IDF cabinet infrastructure MDF server location, installation camera endpoints throughout venue, and network cabling from endpoints to IDFs.

Carlos I. Velázquez

Career Progression (Cont.)

HOUSTON DYNAMO FC, HOUSTON, TEXAS January 2020 – May 2023 Director, Information Technology

Oversee all aspects of information technology including networking, endpoints, servers, mobility, data storage, enterprise software and security, end user training and support for the Club. Liaise with and manage vendor relationships ensuring vendors are meeting project objectives and defined SLAs. Manage IT staffing, including recruitment, supervision, scheduling, professional development, mentoring, performance evaluation, and disciplinary actions. Key Achievements:

• By conducting a thorough review of existing stadium telephony services was able to migrate legacy technologies to modern services and reduce operation cost by 30%.

• Managed the implementation of an Identity and Access Management system that enabled the Club to integrate Multifactor Authentication (MFA), SCIM provisioning, and SSO, improving the security posture of the organization and providing enhanced user experience by removing the need for multiple passwords for third party applications. ECOPETROL AMERICA, INC., HOUSTON, TEXAS October 2013 - December 2017 IT Manager

Principal program leader and strategist for information technology services covering service delivery, infrastructure and architecture, business systems, financial planning, and capital management. Directed concurrent technology projects focused on optimizing business processes by implementing, updating, and evolving IT standard operating procedures, systems. and protocols Effectively managed IT projects and fostered solid relations with vendors and IT service providers. Developed and led dynamic information services team in line with industry best practices. Key Achievements:

• Leveraged extensive technical expertise and organizational skills to successfully manage company relocation and installation of new network infrastructure.

• Adeptly served as member of Ecopetrol Business Group’s multinational IT committee charged with developing business strategies, goals, and objectives for group’s subsidiaries and affiliates. TSB OFFSHORE, INC., THE WOODLANDS, TEXAS February 2011 - October 2013 Project Manager

Directed technical efforts to plan and execute decommissioning liability studies. Fully accountable for drafting client proposals, managing time and resource allocations for awarded projects, providing regular updates to clients on current projects status and milestones, and delivering final project reports. Managed and maintained proprietary PAES database with updated resources, rates, and decommissioning methodologies.

Key Achievements:

• Guided successful completion of decommission liability study of properties located in Straights of Magellan (South China Sea) for Nation Oil Company.

• Conducted assessment of UK’s largest independent oil and gas operator’s Southern North Sea offshore properties; gathered project requirement at UK operations base and provided client with on-site support. Regional IT Manager and Project Manager February 2003 - February 2011 Held bottom-line accountability for supervising regional information technology department with team members in Texas and Louisiana. Delivered guidance for long-term approach to quality IT architecture and network-intensive solutions with aim of optimizing operations and delivering savings. Managed variety of projects for new offices covering network development and installing necessary components to provide office with access corporate Windows Active Directory environment. Supervised efforts to establish strategic plans and procedures for technical support, programming, and operations. Coordinated with 3rd party vendor services including corporate telecommunications (T1 and VOIP services) field office fixed-line service, mobile wireless communications, and copier solutions to maintain and enhance operations. Carlos I. Velázquez

Education & Affiliations

Key Achievements:

• Championed development and implementation of help desk ticket system to support global IT needs; significantly increased successful response to user issues and reduced operational downtime.

• Delivered number of operational improvements and enhancements; saved 40% on service costs by consolidating mobile communications services.

EDUCATION & QUALIFICATIONS

UNIVERSITY OF HOUSTON - CLEAR LAKE, HOUSTON, TEXAS Bachelor of Science in Management Information Systems, 2002 PEOPLECERT/AXELOS LTD.

ITIL 4 Foundation in IT Service Management Certified, 2022 PROFESSIONAL AFFILIATION

NATIONAL HISPANIC PROFESSIONAL ORGANIZATION (NHPO) Member & Former Board Member

NATIONAL ASSOCIATION OF REALTORS TEXAS ASSOCIATION OF REALTORS HOUSTON ASSOCIATION OF REALTORS Member

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