Customer Service Agent
Resume:
Chevanese
Gayle
Chevanese Gayle
Bogwalk,
St. Catherine
*****************@*****.***
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Professional summary
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Experience
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Skills
Experienced and reliable customer service agent with extensive experience providing assistance in a busy call setting.
Passionate about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower clients within a people- driven organization to achieve their goals.
Bringing detail oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Transparent BPO, Spanish town — Brand advocate
September 2023 - October 2024
●Managed large amounts of incoming phone calls
●Identified and assess customers’ needs to achieve satisfaction
●Provided accurate, valid and complete information by using the right methods/tools
●Handled customer complaints, provide appropriate solutions and alternatives within the time limits; followed up to ensure resolution
●Kept records of customer interactions, process customer accounts and file documents
●Followed communication procedures, guidelines and policies
●Took the extra mile to engage customers
Computer proficiency
Customer service
Skilled negotiator
Problem solving
Knowledge of QB
Proficient with Microsoft excel
Highly motivated
Quick to embrace challenges and changes in priority, providing significant results and high levels of accuracy.
Able to work well in a team, contributing ideas and cooperating with others to achieve common goals.
An effective written and verbal communicator, with the ability to convey information clearly concisely.
Able to multitask
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Education
Dinthill Technical High/ Business Diploma
September 2017 - June 2022, Linstead
Completed course of studies
CSEC:
●English Language
●Information Technology
●Mathematics
●Office administration
●Princess of accounts
●Principle of business
●History
●Economics
Dinthill Technical High
September 2022- June 2023, Linstead
●Cape Management of business
●Cape Economics
●Communication studies
●Sociology
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