Customer Service Office Support

Mannat Talwar

Vancouver, BC 236-***-**** ******.********@*****.***

Professional Summary

Detail-oriented and organized professional with over four years of experience in customer service, team coordination, and office support. Skilled in handling administrative tasks including scheduling, correspondence, inventory management, and team assistance. Proven ability to manage information flow, respond to inquiries, and ensure efficient operations. Strong written and verbal communication skills. Fluent in English and Hindi as additional languages. Eligible to work full-time in Canada.Core Competencies

Verbal and written communication

Email and Telephone coordination

Inventory and supply management

Microsoft Office Suite (Word, Excel, PowerPoint)

Canva & Visual Design Tools

Professional Experience

Assistant Store Manager Aman Sandhu Boutique, Mohali (2020 – 2023)

Managed daily administrative operations including handling client appointments, responding to inquiries, and managing incoming correspondence.

Maintained and organized filing systems, both physical and digital, to ensure efficient retrieval and confidentiality.

Drafted and edited emails, invoices, and promotional material; assisted in preparing presentations for clients.

Coordinated team schedules for fashion exhibitions and travel arrangements for events.

Monitored inventory and placed items to ensure smooth day-to-day operations.

Stylist Banana Republic, Vancouver, BC (March 2024-current)

Expertly curate personalized outfits for clients based on their preferences, needs, and body types, enhancing their shopping experience and driving customer loyalty.

Conduct one-on-one styling sessions, offering fashion advice that leads to an average increase in sales.

Assist in maintaining visual standards, ensuring the store display is on-brand and strategically placed to maximize product appeal and sales.

Offer guidance on seasonal wardrobe updates, helping clients build cohesive and versatile wardrobes while meeting seasonal sales goals.

Education

Master of Business Administration University Canada West (2024-2025)

Relevant coursework: Leadership, Organizational Behaviour, Marketing Management, Strategic Management, Digital Marketing

Bachelor of Arts MCM DAV College, Chandigarh, India (2019)

Majors: Political Science, Economics, Home Science

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