Technical Program Manager

Katarina Hunt, PMP, CSM

Senior Technical Program Manager

********.*.****@*****.*** 714-***-**** Port Orchard, WA linkedin.com/in/katarinahunt Profile

Program and people manager with 13 years’ experience supporting engineering teams in the development of products and services across the technology industry. Exceptional at building a collaborative and empathetic team culture and bringing cross-functional teams together to deliver results on time and within budget. Career Highlights

Strategic Program & Project Oversight

• Developed and executed roadmaps for six engineering teams, prioritizing high-impact projects and increasing deliverable completion by 25%.

• Delivered 10+ strategic initiatives with a 98% on-time completion rate and a $5MM budget impact.

• Managed production efforts that increased system capacity by 60%, enabling seamless concurrency support for three major game launches and over 15 million players.

• Managed the development of an internal platform designed to enable coding and technical documentation self-service for engineering teams throughout the company. Operational Efficiency & Cost Reduction

• Conducted IT infrastructure audits and renegotiated support contracts, cutting costs by 50% and saving the company $1.2MM annually while improving service quality.

• Drove a cross-organizational cost savings project that is on track to reduce spending by $150MM in 2025.

• Managed the rollout of a customer relationship management program that reduced the handling time of incoming customer tickets by 10% and saved the company $800,000 per year.

• Revamped the Post-Incident Response (PIR) lifecycle, improving SLA compliance and onboarding documentation, leading to a 40% reduction in post-incident reporting delays.

• Hired, trained, and managed technical program managers, engineers, and data scientists. Processes, Documentation & Best Practices

• Built a comprehensive Technical Program Manager toolkit with process documentation and templates, standardizing onboarding and training, successfully training TPMs and engineers at three companies.

• Championed new initiatives to increase team morale and quality of life, including a team-wide mid-year review, quarterly self-development program, monthly All-Hands events, mentoring practices, and new methodologies to raise awareness of projects and analyses.

• Redesigned work intake and prioritization processes for software engineering, analytics, and AI teams, reducing backlog by 40% and increasing project throughput by 30% across cross-functional global teams.

• Increased teams’ velocity by 20% by designing and coaching on agile best practices. Work History

Program Management Lead Jan. 2023 – Present

Epic Games - Bellevue, WA

Specialized in management of software engineering, data analytics, infrastructure, and cloud technology governance initiatives.

Technical Program Manager 2022 – 2023

Bungie - Bellevue, WA

Managed all technical initiatives for the Site Reliability and Live Services teams, and a member of the leadership group supporting an organization of 30 engineers.

Katarina Hunt Page 2

Senior Analytics Producer 2021 – 2022

Wizards of the Coast - Renton, WA

Oversaw research and analyses conducted by the marketing, digital studios, data experimentation, digital publishing, and tabletop analytics teams in support of both published and emergent digital and tabletop products. Program Manager 2020 – 2021

Microsoft - Redmond, WA

Accountable for collaborating with Identity engineers to publish customer-facing post-incident communications for Azure and M365.

Senior Project Manager 2018 –2019

Starbucks - Seattle, WA

Partnered with engineers and business partners to execute hardware and software projects in support for business, marketing, and technology teams in Starbucks Tech. Project Manager / Product Owner 2016 – 2017

Rakuten - Aliso Viejo, CA

Owned technical initiatives for five organizations, including infrastructure, networking, marketing, and e- commerce. Managed cross-functional collaboration with teams in the US, Europe, and Asia to identify business needs and drive strategic IT initiatives from inception to completion. Program Manager 2014 – 2016

Blizzard Entertainment - Irvine, CA

Responsible for the Business Applications and Technologies program, which provided technical solutions to the Business Intelligence, Risk, Service Technologies, and Marketing teams. Skills

• Technical Program Management

• Team Management

• Product Management

• Agile Methodologies (Scrum, Kanban)

• Stakeholder Management

• Roadmapping

• Risk Analysis

• Project Reporting and Communications

• Cross-Functional Collaboration

• Software Development Lifecycle (SDLC)

• Project Management Professional (PMP)

• Data Analytics

• Process Improvements

• Atlassian Products (Jira, Confluence)

Education & Professional Development

Bachelor of Science, Business

Full Sail University

Project Management Professional

Project Management Institute (PMP #1797286)

Certified Scrum Master

Scrum Alliance (CSM #000481641)

Project Management Certificate

University of California, Irvine

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