Customer Service Support Specialist
Resume:
Athina L. Prestridge **** S. Drexel Ave.
Okc, OK 73159
athinalprestridge@gm
ail.com
EXPERIENCE
Premier Insurance,Oklahoma City, OK —Licensed Customer Service Rep
November 2021 - April 2025
Handled incoming calls, emails, and chats from customers seeking information about policies, coverage options, and claims. Assisted customers in completing applications for new policies and renewals, ensuring accuracy and compliance with regulations. Updated customer records, made changes to existing policies, and ensured all documentation was accurate and up-to-date. Educated customers about various insurance products, coverage options, and any relevant discounts or promotions. Addressed and resolved customer complaints or issues in a timely manner, ensuring a satisfactory outcome.
Identified opportunities to upsell additional coverage or services that meet customer needs and enhance their protection.
Kept detailed records of customer interactions, transactions, and feedback for quality assurance and compliance purposes. Worked closely with colleagues and management to streamline processes and improve customer service delivery.
Kept up-to-date with industry trends, company policies, and changes in regulations that may affect customer service and insurance offerings.
Mercy Hospital,Oklahoma City, OK —Patient Services Benefit Representative III
July 2016 - November 2021
Responsible for facilitating all components related to insurance and benefit analysis prior to the delivery of services. SKILLS
Agency
Management
System
EZLynx System
EPIC system expert
CHAA certified
Microsoft Office
Licensed Personal
Lines Producer
Multi-tasking
Strong
understanding of
various insurances:
medical, home, and
auto
Customer Service
Effective
communication
Leadership
Conflict Resolution
De-escalation skills
Problem-Solving
Skills
Responsible for reviewing patient appointments and/or admissions. Secured necessary authorizations with 68 providers such as physicians and nurse practitioners.
Obtained information related to out of pocket financial responsibility Performed insurance management
Secured insurance referral requirements
Coordinated as needed with insurance companies to ensure timely reimbursement
Participated in training and professional development to stay updated on industry trends, insurance policies, and best practices in patient services. Accurately enter patient data into electronic health records (EHR) and generate reports related to patient benefits and claims processing. SMG/Chesapeake,Oklahoma City, OK —Bartender/Food
Beverage
April 2009 - September 2016
Greeted guests in a timely and professional manner. Verified guests that purchased alcohol were at least 21 years of age. Possessed full knowledge of bar and menu items and was able to make recommendations.
Accurately took food and beverage orders from guests in a timely manner.
Set up and maintained appropriate stock levels for the bars. Assisted in placing orders for all liquor and bar related supplies. Conducted inventory of all liquor and bar related supplies. Integris Baptist Medical Center,Oklahoma City, OK — Patient Benefit Representative III
August 2010 - July 2016
Entered daily charges accurately, including time of service payments. Balanced end of day business transactions accurately. Made appointments for visits, and if an emergency, informed a clinical employee or provider.
Verified insurance eligibility and benefits.
Accurately entered patient demographics into the practice management system.
Completed out-going referrals.
Responsible for receiving and/or dispatching incoming phone calls. Worked directly with the clinical staff to ensure proper patient placement.
EDUCATION
University of Central Oklahoma,Edmond, OK —Bachelorof Science
May 2017
Deans List 3.5 GPA
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