Supply Chain Operations Manager

John Mogaki

Operations Manager

To Support internal and external

partners, overseeing and

optimizing various facets of

logistical operations, responsible

for ensuring efficient supply chain

management and streamlining

processes.

Personal details

John Mogaki

Johannesburg Metropolitan Area

linkedin.com/in/john-m-

00609b126

Skills

Operations Administration

Food and Beverage Operations

Business Process

Shipping & Receiving

Supply Chain Management

Disciplinary & Grievance Procedures

Dispatching

Supplier Relationship Management

Supplier Performance

Relationship Development

Needs Assessment

Procurement

Profile

At the helm of warehouse operations for Liqour Runners SA, my focus is on streamlining inventory management and bolstering distribution efficiency. With an advanced diploma in micro computing and a track record in logistics planning, I excel in designing systems that enhance procedural adherence and operational safety. Our team’s commitment to meticulous inventory control and strategic process improvements has consistently ensured outstanding stock accuracy and productivity levels.

The recent experience at Aramex South Africa honed my capabilities in fleet maintenance and load planning, directly impacting on-time delivery performance. By managing a diverse workforce and fostering a culture of safety and professionalism, our collective efforts have successfully addressed challenges and maintained a secure work environment. As I continued to drive operational excellence at Maersk, my goal was to deliver top-tier logistical solutions through innovation and dedicated leadership.

Education

Diploma in Advanced Micro Computing,

Information Technology

Jan 1996 - Dec 1996

Falcon Business Institute

Occupational health and safety Rep,

Occupational Safety and Health

Technology/Technician

Jan 2019 - Dec 2019

Cre8work training academy

Cerificate, Occupational Safety and Health

Technology/Technician

Jan 2017 - Dec 2017

Training Force

A+ Certificate, Information Technology Jan 2005 - Dec 2005 ITPlus

Certificate, Project Management Jan 2003 - Dec 2003 South African postoffice

Certificate, OHS management Feb 2023 - Feb 2023

MakroSafe

Certificate, Fire Science/Fire-fighting Jan 2021 - Dec 2021 RIVERPOINT ACADEMY

Certificate, First Aid Jan 2021 - Dec 2021

RIVERPOINT ACADEMY

Employment

Operations Manager Sep 2024

Liquor Runners, Inc, Olifantsfotein

Oversee all warehouse operations, ensuring smooth processes in inventory management, inbound receiving, and outbound shipments. Lead and develop a Facility Management (FM)

Contract Negotiation

Returns Management

Logistics Planning

Inventory Management

Fleet Maintenance

Warehouse Management Systems

Customer-Focused Selling

Budget Control

Service Standards

Problem Analysis

Performance Reviews

Organization Skills

Delivery Performance

Communication

Leadership

Problem Solving

Soft Skills

Service Desk

Logistics Management

Customer Support

Transportation Management

Third-Party Logistics (3PL)

Fleet Management

Analytical Skills

IT Support

Quality control

Customer Service

Negotiation

Microsoft Office

Operations Management

Report Writing

Performance Reporting

motivated warehouse team, creating a positive and productive work environment. Manage inventory control through accurate stock monitoring, daily cycle counts, and minimizing losses. Enforce safety protocols and ensure compliance with company policies, conducting regular safety training and audits. Implement continuous process improvements to enhance productivity and efficiency. Manage the warehouse budget, control expenses, and identify cost-saving opportunities. Oversee logistics, including transportation and fleet management, ensuring top-tier operational standards.

Warehouse Team Lead Jun 2024 - Aug 2024

Krones, Lanseria

Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals. Develop and maintain documented warehouse operations by determining product handling and storage requirements, equipment utilization, inventory, gate pass processes, and shipping methods. Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals. Implement relevant KPIs and Monitor daily operations while controlling and managing inventory and logistics. Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations. Manage inventory accurately through monitoring of daily warehouse activities (i.e. Regular cycle counts, Annual Stock take, 3PL offsite stock verification, etc.) Co-ordinate efficient operation of the warehouse within operating processes as defined by SAP operating system. And implemented KPIs. Ensure schedules and deadlines are met (OTD KPI) Effective Communication and Change Management Supervision of all warehouse staff assisting staff with their daily workload when necessary and ensuring high standards of work practices Prioritization of urgent orders through alignment with internal stakeholders (LCS, Sales, PM’s etc.) Liaise with the LCS Co-Ordinator's and ensure orders are picked timeously, establishing clear Plan versus Actual monitoring. Maintain high standard of Housekeeping – Experience implementing 5S (sort, sustain, set in order, standardize, shine) essential. Strong knowledge of warehousing Key Performance Indicators (KPIs) - Achieving and improving warehouse KPI’s as defined by the company.

Warehouse Operations Supervisor Feb 2024 - Jun 2024 A.P. Moller - Maersk, Johannesburg Metropolitan Area 1. Oversee the receipt, storage, and distribution of warehouse inventory. 2. Daily MIS creation & circulate timely. 3. Create and implement inventory management systems, processes and procedures. 4. Develop and maintain a safe and secure work environment. 5. Monitor and control inventory levels, stock accuracy and stock rotation. 6. Manage and coordinate with team for any challenge. 7. Monitor hourly productivity. 8. Managing Blue Collars directly and address their issues. 9. Manage and coordinate warehouse equipment maintenance and repair. 10. Maintain records and documentations concerning inventory, orders, and shipments 11. Ensure that all warehouse operations are performed with SOP & under compliance 12. Preparation of weekly/monthly Shift roaster and monitoring operations KPI’s 13. Upkeeping of floor as per 5S standard. 14. Manage Attendance of respective department. 15. Responsible for providing training to Blue Collars employees.

Operations Supervisor Jul 2022 - Aug 2023

Aramex South Africa, East London, South Africa Metropolitan Area Accurately capture the NBC leave for all operational staff. Monitor leave balance Warehouse Operations

Logistic Support

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Access

Microsoft Exchange

Microsoft Products

Team Leadership

Team Management

Fleet Operations

HR Management

Payroll Management

Direct Sales

People Management

Change Management

Employee Engagement

Interpersonal Skills

Coaching

People Development

Load Balancing

Load Management

Load Planning

Branch Management

Branch Administration

Branch Handling

and ensure constant timely leave planning. Ensure vehicle maintenance is continuously monitored. To manage all distributions for customers. Monitoring of the collection and delivery performance, isolating of problem areas and solution implementation, to achieve of 100% on time collections and deliveries. Ensuring that the disciplinary code and procedures of the company are consistently and fairly applied to all levels of Management of all operations staff, ensuring that staff are supervised, supported, trained and equipped to perform their tasks properly and professionally.

Branch Manager Aug 2021 - Feb 2022

Emit Reversing Time, East London, Eastern Cape, South Africa Strategically plan and manage logistics, warehouse, employees and customer services. Be fully aware of the company objectives and able to translate these into everyday activities. Overlook the inventory of all operational related equipment as well as vehicles. Resource planning to minimize costs / meet client requirements. Staff management including appraisals, objective setting, succession planning, training, leave planning and disciplinary process. Management of operational costs against agreed forecasts & budgets. Liaise with external agencies, suppliers, customers to facilitate operational efficiency. Manage contracts of third-party distribution service providers and monitor and control outputs to comply with client specifications and service level agreements. Implement strategy to improve customer service standards, quality, efficiency, performance and cross-departmental communication. Comply with laws, regulations, and company procedures. Manage the branch and its resources effectively to obtain Balanced Scorecard targets

Operations Supervisor Oct 2020 - Jul 2021

Triton Express (Pty) Ltd

Processing agents’ freight by verifying quantities, destinations, parcel conditions and affixing destination stickers. Supervising sortation and loading in designated storage areas. Capturing, downloading and scanning of waybills and parcels. Daily debriefing of collection schedules. Verifying airfreight lodging within the required time frames. Running nightshift reports. Debrief manifests on Freightware. Clearing of inbound airfreight. Supervising outbound/dispatch services by: Processing upliftment of all freight. Scanning outgoing parcels. Printing trip sheets. Supervising loading bays. Obtaining driver trip sheet acceptance (signature), hand waybills (copy) and record vehicle registration numbers. Ensuring collections for outlying areas are communicated and followed up on daily basis. Verifying that POD’s are received within the required time frame. Debrief manifests on Freightware. Monitor correct Freight handling. Assist with Customer queries. Book collections. Communication of operational information, including pre-alerts. Continuous monitoring of vehicle loading and floor activity as and when required Maintaining receiving/dispatch workers by: Providing work instructions. Providing task training and developing general competence levels. Motivate the receiving and dispatch staff towards objective achievement. Communicate inbound/ outbound information within the warehouse. Assist in handling any Zone Control problems that may occur. Maintain a safe and healthy working environment Inhouse Supervisor Jul 2019 - Oct 2020

Triton Express (Pty) Ltd

Supervise and manage 30 in-house controllers and 30 general workers Ensure that all staff are on site and also on time To ensure compliance with all legislative and site policies and to ensure all relevant site processes and procedures are adhered to and which would include Health and Safety requisites Checking of cargo against a specific invoice Capturing of waybills Generate and print Triton waybills and stickers Generate manifest Close off and generate back-stamp file for client Handling and resolving all invoice and waybill related queries on behalf of the client Filing of clients invoices Ensure that all goods are packed according to the correct destination, ensuring that the correct stationery is utilized Correctly sorting of waybills according to correct destination Identify cargo in terms of damages, shortages, type and verifying waybills against cargo stickers Creating scanning numbers for delivery and collection lists Scanning parcels into trucks for delivery and assist with cargo handling Offloading of in-house cargo received at the Triton depot Directing parcel sorting into destination area / location Verifying waybill against parcel and parcel stickers Scanning parcels into Freightware by waybills and submitting to data capturers Checking scanning on system Inhouse Controller Mar 2019 - Jul 2019

Triton Express (Pty) Ltd, Linbro park

Ensure that all staff are on site and also on time To ensure compliance with all legislative and site policies and to ensure all relevant site processes and procedures are adhered to and which would include Health and Safety requisites Checking of cargo against a specific invoice Capturing of waybills Generate and print Triton waybills and stickers Generate manifest Close off and generate back- stamp file for client Handling and resolving all invoice and waybill related queries on behalf of the client Filing of clients invoices Ensure that all goods are packed according to the correct destination, ensuring that the correct stationery is utilized Correctly sorting of waybills according to correct destination Identify cargo in terms of damages, shortages, type and verifying waybills against cargo stickers Creating scanning numbers for delivery and collection lists Scanning parcels into trucks for delivery and assist with cargo handling Offloading of in-house cargo received at the Triton depot Directing parcel sorting into destination area / location Verifying waybill against parcel and parcel stickers Scanning parcels into Freightware by waybills and submitting to data capturers Checking scanning on system Zone Controller Jul 2016 - Dec 2019

Freightmore

Print drivers delivery sheets and distribute Brief drivers on exceptions and/or special instructions Debrief all delivery sheets on Freightware Primary radio operator dispatching drivers and handling all radio calls Communicate collections to drivers via radio or phone Control driver progress with their deliveries and collections on their allocated routes Action special requests/alternative arrangements and exceptions Check if any descrepencies on waybills and action accordingly Record directly phoned in collections and action Debrief collections on Freightware Ensure all collections and deliveries are done before allowing drivers back

Warehouse Assistant Aug 2014 - Apr 2016

JD Group, Brits Area, South Africa

Joshua Doore group - August 2015 to July 2016 Maintain and control purchasing of stock Maintain and control receiving of stock Maintain and control of dispatching of stock Manage and control stock maintenance Manage and control the implementation of visual merchandise Ensure stock takes are as per policy and Procedure

Quality Controller Jul 2011 - Feb 2014

South African Post Office, East London

Honesty - pride in his job and an eye for detail. To report and record any non- conformity with regards to customer requirements. To timeously report any faults of warehouse equipment. Maintain high level of hygiene of work area To work within operating areas as determined by management and the needs of the business. Follow standard operating procedures and safe working practices when carrying out duties. To assist with the induction of new employees Perform administrative tasks in line with SOP Be actively involved in and support change initiatives To ensure compliance with all legislative and site policies and to ensure all relevant site processes and procedures are adhered to and which would include Health and Safety requisites Ensuring that daily targets are met Ensure that quality standards are met Seeking logical packaging solutions Team Leader May 2009 - Jul 2009

FIFA, Pretoria Area, South Africa

Supervise and manage the support staff Logging of calls if necessary Monitor if all calls are logged and closed Follow up on calls with technicians Run outstanding call logged report Allocate calls to the correct department or regions Follow up on all calls with depts/regions when they have remained open longer that the stipulated period Deal with unusual calls in a professional manner Provide daily progress report to users. Create a friendly and productive environment Service Desk Analyst Jul 2008 - Dec 2008

Dimension Data, Bryanston

To meet the monthly required total login and not ready times according to SI and client policy and procedure framework To meet the required calls vs tickets target set per month according to SI and client policy and procedure framework To meet the monthly voice and email queue SLA’s according to SI and client policy and procedure framework To ensure all calls assigned to you are resolved/completed within client SLA according to SI and client policy and procedure framework To meet the required FCR target per month according to policies and procedures To ensure all emails and voice calls are attended to within the agreed AHT threshold per month according to SI and client policy and procedure framework To meet the required monthly logged calls target according to SI and client policy and procedure framework To ensure that you are consistent, reliable, punctual as per hours of operation and client requirements according to SI and client policy and procedure framework To ensure all calls are logged with correct group, assignee, priority, categorization description, summary, client details according to SI and client policy and procedure framework To ensure all calls assigned to you are updated and managed to resolution according to SI and client policy and procedure framework To ensure all your allocated and agreed development activities are successfully completed within SI and client policy and procedure framework To ensure continuous development of skills and knowledge of customer systems and services as per contractual agreement through SI and client policy and procedure framework

Service Desk Agent Oct 2007 - Jun 2008

South African Post Office, Pretoria Area, South Africa Logging of calls into the Remedy logging system Allocating of calls to the correct technicians Calling back the users to ensure that the work is done efficiently Assisting users over the phone with the SAP problems Telephonic troubleshooting of OS & HW problems Password reset and account unlocking on SAP Password reset & account unlocking on Active Directory Telephonic and remote support on all the MS products. Develop key weekly reports for management. First Line support of money orders

IT Helpdesk Supervisor Feb 2004 - Dec 2006

South African Post Office, Isando

Supervise and manage the support desk staff Develop reports for weekly management meetings Logging calls if necessary Follow up on calls with technician Monitors all calls are logged and closed Run outstanding call logged reports Give feedback at management meetings/telecom Allocate the call to correct department Deal with unusual calls in a professional mannerProvide daily progress report to users on calls open Mail the reports to all in-house counts mail list Go through all logged and check if calls are logged accurately. Develop and create any new reports that are Create a friendly and productive environment for both colleagues and users. Manage and control changes done by IT Implement change control procedures Deal with suppliers regarding support where necessary Manage weekly and monthly SLA between SAPO IT and the CFG IT. Manage the weekly and monthly SLA between CFG IT and Business. IT Support Manager Jan 2006 - Mar 2006

South African Post Office, Isando

: Attend daily OPS meetings. Attend weekly management meetings Prepare key daily, weekly and monthly reports Manage SLA between CFG and the SAPO IT. Manage Helpdesk, IT Storeroom and Desktop staff. Make sure the IT turnaround time is met. Follow up on all calls with the depts./regions when they have remained open longer that the stipulated period in the procedures. Manage and control changes done in IT Ensure that the dept budget is up to date & manage it. Attend the Friday telecom on behalf of IT

Helpdesk Technician Feb 2002 - Jan 2004

South African Post Office, Isando

To meet the monthly required total login and not ready times according to SI and client policy and procedure framework To meet the required calls vs tickets target set per month according to SI and client policy and procedure framework To meet the monthly voice and email queue SLA’s according to SI and client policy and procedure framework To ensure all calls assigned to you are resolved/completed within client SLA according to SI and client policy and procedure framework To meet the required FCR target per month according to policies and procedures To ensure all emails and voice calls are attended to within the agreed AHT threshold per month according to SI and client policy and procedure framework To meet the required monthly logged calls target according to SI and client policy and procedure framework To ensure that you are consistent, reliable, punctual as per hours of operation and client requirements according to SI and client policy and procedure framework To ensure all calls are logged with correct group, assignee, priority, categorization description, summary, client details according to SI and client policy and procedure framework To ensure all calls assigned to you are updated and managed to resolution according to SI and client policy and procedure framework To ensure all your allocated and agreed development activities are successfully completed within SI and client policy and procedure framework To ensure continuous development of skills and knowledge of customer systems and services as per contractual agreement through SI and client policy and procedure framework

Access network specialist Oct 2001 - Jan 2002

Telkom, Milpark

Processing of customer orders. Verification of order and validation on the system Provide support to fitting staff by ensuring availability of infrastructure. Ensure customer service is improved at all times Ensure delivery and customer satisfaction Managing daily stats on orders IFMC Dcc codes. Helping colleagues with PC related problems

Jnr database administrator Jun 2000 - Sep 2001

Telkom, Milpark

Administrate and update the database Run SQL Compile work for my team using MS Excel and Access database Clean and compact the database Handling of critical queries over the phone Ensure that new orders on the system are coded Correctly Update the stats daily on the Web before 5pm Data Capturer Feb 1998 - May 2000

Telkom, Milpark

Compiling and drafting of status reports Capturing of log sheets daily Data cleaning Perform quality checks on each log sheet. Data Capturer Jul 1997 - Dec 1997

Eskom Holdings SOC Ltd, Aeroton

Data capturing of agreements signed between Eskom and the clients. Compiling daily statistics Preparing recons and general ledger Computer Instructor Jan 1997 - Jun 1997

Falcon Business Institute, Johanne

Teaching Microsoft packages on voluntary basis.

Certificates

FIFA

Contact this candidate