Security Guard Customer Service

Moses Kakuru Tugume

***A Avenue, Edmonton, Alberta T5R3L4

Tel: 825-***-**** Email: ********.******@****.*** OBJECTIVES

Vigilant, optimistic, and proactive Security Guard with over 08 years professional experience ensuring Safe, secure, and orderly environments for customers in various settings. Very honest, hard-working, and committed to serving diverse members of society with integrity. Possesses the ability to adapt to new procedures, and work in a team. Have a thorough understanding and have the capability of providing surveillance and security services to the clients. Utilizes the latest security equipment and techniques to patrol buildings, both in-person and remotely. WORK EXPERIENCE

Security Guard at Canadian Corps of Commissionaires 2024 July 10TH to date

Safe guarding people at their property.

Gaining trust by providing solutions, solving conflicts.

Providing customer care.

Patrolling the LRTs every hour by making sure there are no subjects that can be of harm to the stations.

Conduct regular patrols to uphold safety standards for visitors, tenants, and assets.

Prevent losses and damage by reporting irregularities, inform violators of policy and procedures,

Restrain if necessary.

Monitoring CCTV at the American Embassy in Baghdad provide support to security agents by.

Provide exceptional customer service, aiding visitors, and addressing inquiries. Security Guard Gard world Security Company Edmonton AB, April--to date

Escort trespassers away from client premises.

Monitor CCTV, provide support to security agents by responding to calls.

Patrol designated areas in accordance with outlined security procedures.

Complete incident reports and required documentation for all security incidents. Security Guard – BPS-K9 Security Services - Edmonton, AB March—July 2024

Respond efficiently to security incidents or emergencies with professionalism.

Enforce mall policies to maintain a secure and orderly environment.

Provide exceptional customer service, aiding visitors, and addressing inquiries.

Collaborate seamlessly with law enforcement and emergency services when necessary.

Prevent losses and damage by reporting irregularities, inform violators of policy and procedures,

Restrain if necessary.

Security Guard Westrich Construction Company Kelowna BC Nov 2023-March 2024

Installing construction products as per manufacturer and code specifications.

Site preparation tasks for heating and hoarding, up keeping safety standards, site cleanup and efficiency.

Help with general construction labor tasks and general clean up.

Using power and hand tools and lifting 44 lbs.

Concrete and formwork preparation, back framing, building envelope installation, drywall, repairs, and Unit finish details.

Maintaining the facility clean, safe, and organized.

Any other tasks or functions within the general construction and post construction cleaning. Security Guard Supervisor - SABRE International – Baghdad, Iraq March 2017 – May 2022

Monitored CCTV at the American Embassy in Baghdad provide support to security agents by responding to calls.

Patrolled designated areas in accordance with outlined security procedures.

Completed incident reports and required documentation for all security incidents. Page 2 of 2

Observed surveillance equipment, inspected buildings, and accessed points.

Maintained safe and secure environment for customers and employees at the American Embassy in Baghdad

Prevented losses and damages by reporting irregularities, informed violators of policy and Procedures,

Restrained, if necessary and escorted trespassers away from client premises.

Defused potentially volatile situations and intervened as needed. Security Guard Aegis Defense and the US Army Kandahar Airfield, Afghanistan 2012-2017

Combated and safe guarded the Airfield as it was awar zone to make sure no trespassers come in the Airfield

Monitored the CCTV cameras to make sure the Airfield is safe from the bad guys that was all around Kandahar

Monitored CCTV at the American Embassy in Baghdad provide support to security agents by responding to calls.

Patrolled designated areas in accordance with outlined security procedures.

Completed incident reports and required documentation for all security incidents.

Observed surveillance equipment, inspected buildings, and accessed points.

Maintained safe and secure environment for customers and employees at the American Base. Security Guard IBN SINA Hospital Bagdad Iraq 2009-2011

Helped the US Army by controlling the outsiders accessing the Hospital that was set up to treat the American Causalities in Bagdad Iraq

Monitored CCTV Cameras to see what was inside and out of the Green zone IBN SINA hospital to

Made sure no bad guys entered the hospital

Guarded the Hospital main entrances to make sure It is accessed by the green card holders

Searched the people at the entrances to make sure no weapons enters the hospital

Maintained safe and secure environment for customers and employees at the American

Hospital.

Collaborated seamlessly with law enforcement and emergency services when necessary Peace Keeping Mission Somalia 2007-2009

Conducted peace and security of the Somalia citizens

Conducted patrol in and around the city and its surroundings in Somalia

Supported operations in Somalia to stabilize the situations in the country in order to create the

condition of humanitarian activities and the immediate takeover of the United Nations

Supported and facilitate the international Federal Government of Somalia to regain control of their land from the Al-Shabaab and other militia groups.

Provided security, support the peace process and support the capacity of local and federal security institutions.

OTHER RELEVANT SKILLS

Excellent verbal communication skills, able to discuss and defuse situations.

Attention to detail, proactive and able to remember incidents and provide accurate reports.

Exceptional customer service and strong observation skills.

Physically fit with optimal performance, endurance, and strength to walk 18/20kms and stairs

Ability to use electronic surveillance equipment to monitor alarm systems and activities.

A team player competent to work effectively independently or under minimal supervision.

Ability to make decisions while maintaining composure in emergency response situations.

Flexible work schedule with availability to work during the days, overnights, and weekends. EDUCATION

Bachelor of Human Resource Management, Uganda – 2010.

Diploma in Business Management, Uganda – 2006.

Certificate in Education, Uganda – 2001.

Certificate in Basic Computer Studies, Uganda 2018

High School Diploma, Uganda – 1998

OTHER TRAININGS

Criminal Record Check and Vulnerable Sector

Alberta Provincial Basic Security Training (Licensed)

Standard First Aid –Level C

H2S Alive

CSTS (Construction Safety Training System)

WHMIS 2015

EMCN Certification Courses

Environnemental Protection,

Class 5 Drivers license

STSS Training.

Work health and safety Training

Traffic Control Person

Bomb threat awareness

Workplace violence and harassment Training

Report writing and note taking

Active Shooter Awareness

Work health and Safety

Bomb Threat and Terrorist Awareness

Workplace Violence and Harassment Training

Confined Space training

Report writing and Note taking

Constant Patient Watch

Atlantic Security guard Training

Mental Health awareness

Customer Service –Onboarding

Diversity Is You

Information Security Training

Harassment in the Workplace

Nisitohtamowin-An Introduction to Understanding the Indigenous Perspectives.

Micro aggressions training

Trained and familiarized on the M240B to include instructions of clearing and loading, firing, unloarding,remedial actions and 10 level maintenance.

Guard force Basic Course that included approved firearms qualification course at king Abdullah 11 special operations center (KASOTIC) Amman Jordan REFERENCES

Available up on request.

Contact this candidate