Customer Service High Performance

Krystal Hamilton

************@*****.*** 682-***-**** Fort Worth, TX

SUMMARY

Experienced customer service professional with 14 years of expertise, seeking a Dispatcher or Customer Service role. Proven track record in managing high-volume inbound and outbound calls, ensuring timely resolution of customer inquiries and issues. Recognized for exceptional communication, negotiation, adaptability and organizational skills, consistently delivering outstanding service and maintaining high performance ratings. WORK EXPERIENCE

Freight Connects Fort Worth, TX

Load Dispatcher Jan 2025

• Organized and assigned loads to ensure on-time deliveries and optimized route schedules.

• Monitored electronic logs to ensure compliance with Department of Transportation regulations.

• Managed incoming calls, addressing dispatch inquiries and providing exceptional customer service.

• Prepared and reviewed purchase-related documentation to maintain accuracy and compliance. Republic Services Fort Worth, TX

Business Sales Sep 2020 - Oct 2024

• Managed inbound communications to provide businesses with tailored container solutions and facilitated the signing of customer agreements.

• Ensured the protection of sensitive financial information by strictly adhering to confidentiality protocols.

• Achieved high performance ratings through consistent attendance, rapid adaptability to new concepts, and a diligent work ethic.

Wellington Insurance Fort Worth, TX

Insurance Sales Agent Aug 2016 - Sep 2020

• Managed a high volume of inbound and outbound calls to address customer inquiries and concerns, while maintaining quality service.

• Processed homeowner insurance claims with efficiency, ensuring accurate and timely resolution.

• Delivered detailed insurance quotes to prospective clients, enhancing customer understanding and satisfaction. Ally Financial Lewisville, TX

Customer Service Representative Jul 2015 - Aug 2016

• Negotiated payment solutions for delinquent auto loan accounts, facilitating account regularization through deferments and due date adjustments.

• Delivered high-quality customer service by efficiently resolving issues during both inbound and outbound calls.

• Conducted skip tracing to successfully locate collateral for significantly past due accounts. Santander Fort Worth, TX

Back End Account Manager Aug 2011 - Jun 2015

• Educated customers on contract terms to effectively resolve payment delinquencies.

• Verified insurance and demographic information, ensuring compliance with state and federal collection laws.

• Conducted skip tracing to successfully locate collateral for significantly past due accounts. DriveTime Fort Worth, TX

Loan Advisor Aug 2010 - Aug 2011

• Addressed customer inquiries and resolved issues related to account delinquencies, maintaining adherence to financial regulations and company policies.

• Negotiated payment arrangements and facilitated alternatives to reduce vehicle repossessions, while initiating the repossession process when required.

Prime Therapeutics Irving, TX

Pharmacy Customer Service Rep Jul 2009 - Aug 2010

• Guided and educated customers on prescription benefits, plan usage, formulary details, premiums, and the status of orders and claims.

• Responded to customer inquiries concerning benefit eligibility and prescription status.

• Identified issues and communicated solutions to customers, pharmacies, and physicians regarding prescription orders, reorders, and payment issues.

EDUCATION

Eastern Hills High School

High School Diploma, General Education

Fort Worth, Texas

Jun 2001

CERTIFICATIONS

Dispatch Certification, Freight Connects 2025

SKILLS

Load Dispatch • Pharmacy Benefit Management • Customer Service • Sales • Communication Skills • Windows • Data Entry • Payroll • Negotiation • Organizational Skills • Microsoft Office Applications • Excel • Access • Data Entry - 11025 KPH • 10-Key • Rumba • As400 • Problem Solving • Time Management • Multitasking • Attention to Detail • Geographic Knowledge • Teamwork • Conflict Resolution • Skills: Communication • AS400

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