Scrum Master It Support

Hayatt Abdul

**** ****** ***

Baltimore, MD *****

Phone: 443-***-**** E-mail: **********************@*****.*** EDUCATION

Bachelors of Science May 2015

Dual Majors: Business Information Systems and Marketing Management Soft Tracks: Business Systems and Network/Security Analyst The Accredited Franklin P. Perdue School of Business, Salisbury University, Salisbury, MD.

SKILLS

-Data-driven market

insights/research

-Strategic

Management

-Agile team

coordination

-Scrum-based

workflow

optimization

-Customer

relationship

management

-Business analytics

-Data analytics

-Consumer behavior

analytics

-UI/UX proficiency

-Software/Product

Development Cycle

ACCREDITED CERTIFICATIONS

Certified Scrum Master

International Scrum Master Institute Organization January 2024 RELATED WORK EXPERIENCE

IT Support Technician

YES Initiative, Center For Creative Values, Towson, MD December-Present

-Responded to daily IT support requests including password resets, software updates, and printer troubleshooting.

-Assisted in onboarding new employees by setting up user accounts, email, and remote access tools

-Documented IT procedures for end-user reference and trained staff on basic troubleshooting steps

-Supported the rollout of a new scheduling system for therapists and intake staff Pharmacy Technician

Consumer Value Stores, CVS Pharmacy, Pasadena, MD January-November 2024

-Taking care of patients through effective communication and customer service, while complying with health and safety standards,

-Proficiency in pharmacy software and technology while managing administrative tasks

-Comprehending prescriptions, calculating prescriptions and distinguishing the concepts behind each.

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