Customer Service High School
Resume:
ALLYCE JOHNS
Passionate about promoting lasting customer satisfaction through quality service and
excellent support.
*********@*****.***
Work Experience
Agero — Customer Service Representative / Response Agent Williams Sonoma, Inc. — Chat Customer Service
Education
South Florida State College — Associate Degree: Business South Dade Senior High School — High School Diploma 09/2003 — 10/2019, Sebring, FL
Maintained consistently low customer wait times while managing a high volume of calls
Consistently exceeded customer satisfaction targets through personalized service and proactive communication.
08/2023 — Present, San Francisco, CA
Utilized active listening skills to understand customer needs and provide tailored solutions, resulting in increased customer satisfaction scores. Documented customer interactions and resolutions accurately and efficiently, maintaining comprehensive records of all communications. Demonstrated empathy and patience when handling challenging customer situations, ensuring positive outcomes and maintaining customer loyalty. 2002 — 2009
09/1986 — 06/1990
Skills
Graduated with Honors
Efficient Time Management Skills
Professional Telephone/Chat Demeanor
Type 55 wpm
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