Customer Service Graphic Designer

Arthur D. McMeans

Customer Support

832-***-**** *********@*****.*** Spring, TX

linkedin.com/in/amcmeans

SUMMARY

Versatile and people-focused professional with 18+ years of experience delivering exceptional customer service across creative, print, and production environments. Known for blending strong interpersonal skills with technical design knowledge to guide customers, resolve issues efficiently, and build lasting relationships. Proven ability to manage projects, communicate with diverse clients, and improve internal workflows while maintaining high service standards.

EXPERIENCE

Customer Service & Graphic Designer

Copycat Print Shop — Wilmington, NC

October 2022 – May 2024

●Acted as the primary point of contact for clients, managing 20+ daily design and print orders while delivering expert support and clear communication.

●Earned 10+ five-star Google reviews through excellent service, attention to detail, and proactive problem-solving.

●Trained new hires on customer interactions and workflow tools, fostering a more cohesive and responsive team.

●Streamlined project intake and updates using monday.com, reducing delays and improving client satisfaction.

Client Relations & Creative Director

Supah Design Co. — Wilmington, NC

December 2006 – Present

●Managed relationships with 50+ clients across industries, ensuring ongoing communication, satisfaction, and support throughout branding and design projects.

●Maintained a 90%+ client retention rate through responsive, friendly service and consistent follow-through.

●Provided consultations to help clients translate business goals into effective visual strategies.

Creative Director

CSI Promotions — Wilmington, NC

November 2019 – August 2022

●Interfaced with clients to define creative goals and timelines, delivering brand assets with a focus on clear expectations and open communication.

●Reduced revisions and boosted satisfaction by improving how briefs and feedback were handled.

●Balanced team leadership with direct client support for apparel and promotional branding needs.

Customer-Facing Designer (Freelance)

SmartBug Media — Remote

January 2018 – April 2018

●Collaborated remotely with clients on brand and marketing visuals, delivering professional results while maintaining responsive communication.

Graphic Designer

Wave Electronics — Houston, TX

January 2016 – September 2016

●Supported event marketing and internal teams with design and print materials.

●Provided quick-turnaround support for 12 dealer locations, responding to real-time needs and revisions.

Graphic Designer

Veriforce — The Woodlands, TX

March 2014 – December 2015

●Delivered marketing visuals with an emphasis on internal training and customer-facing content.

●Helped streamline internal communications by improving presentation clarity and branding.

TOOLS & SKILLS

Customer Service • Project Management • Client Communication • Adobe Creative Suite • Print Production • Workflow Optimization (monday.com, Trello) • UI/UX Collaboration • Figma • Slack • Basic HTML/CSS

EDUCATION

Associate of Science in Multimedia & Design

Westwood College of Technology — Houston, TX

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