Human Services Administrative Support

Barbara Peters

Palmyra, NJ ***** 609-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Highly organized and detailed-oriented Human Services Administrator and Educator with 10 years of experience in administrative support and directing programs. Seeking to transition into the administration of programs with a proven track record of coordinating and implementing effective program procedures, agency billing, monitoring budgets, and assessing the clients’ needs. SKILLS

• Organizational skills

• Time Management

• Strong verbal and written communication

• Calendar Management

• Financial Monitoring

• Coaching & Training

• Community Partnerships

• Conflict Resolution

EDUCATION

MASTER OF SCIENCE IN ADMINISTRATION OF HUMAN SERVICES: 05/2019 Wilmington University

BACHELOR OF ARTS IN CHILDHOOD STUDIES: 05/2015

Rutgers University

WORK HISTORY

ASSISTANT DIRECTOR-EARLY CHILDHOOD CENTER, 05/2024-03/2025 The Jewish Community Center – Cherry Hill, NJ

• Conducted classroom observations with constructive feedback to staff

• Managed 50+ staff and 200 students (infant-5yrs)

• Supervised summer camp programing

• Tracked staff payroll, PTO, absences and issue disciplinary notices, if necessary

• Ensured compliance to state licensing and standards by performing audits, emergency drills and ratios

• Lead tours with a sales focus and provided program financials to parents/guardians

• Recruited employees including and onboarding, CARI, fingerprinting and training

• Maintained and ordered provisions for the program and issued maintenance tickets

• Created professional development enrichment opportunities and staff events

• Fostered a positive and inclusive environment for parents, staff and students ASSISTANT DIRECTOR-FAMILY SUPPORT SERVICES, 01/2022 – 05/2024 The Arc of Gloucester County – Woodbury, NJ

• Established and maintained open, collaborative relationships with employees, community and program partners

• Supervised five programs and additional agency initiatives

• Processed the onboarding, training and mentoring staff for each department

• Audited programs to ensure Annex A, Grant parameters and budgets are being met

• Planned, organized and directed the goals of a team of 10 staff members to ensure efficient operations

• Recruited domestic and international students with a J-1 visas

• Conducted performance reviews and provided disciplinary actions, if necessary

• Maintained accurate records of employee attendance, payroll information, vacation requests and other human resources functions

• Managed program monthly expenditures, agency invoicing and ordering of supplies

• Developed events for families, community and partners

• Provided leadership in developing strategies to increase organizational productivity and profitability

• Analyzed the operations of programs and implementing cross-training and billing platforms to increase revenue

FAMILY CARE COUNSELOR, 05/2019 - 01/2021

Center For Family Services – Camden, NJ

• Developed strategies for dealing with difficult situations in a professional manner

• Analyzed results and identified areas of improvement for future sessions

• Facilitated families with Housing Choice Voucher Program

• Guided families with housing maintenance requests and completing leasing contract

• Tracked yearly housing recertification and documentation

• Developed Family Care plans with goals, objectives and activities

• Conducted in-home visits and counseling sessions

• Worked collaboratively with DCP&P, DCA and other community partners

• Counseled, coached and advised healthier and effective ways of parenting

• Assisted clients in navigating complex systems such as healthcare, legal, or educational SUBSTITUTE TEACHER, 09/2010-07/2019

Gibbsboro School-Gibbsboro, NJ

• Administered PreK-8 instruction

• Maintained classroom management and discipline

• Demonstrated the ability to work effectively with general ed and children with diverse abilities and behavioral challenges

• Developed a positive rapport with students, staff, administrators and parents

• Facilitated independent and small group instruction INTERIM CST SECRETARY, 03/2019-06/2019

Gibbsboro School-Gibbsboro, NJ

• Triaged calls and emails to the appropriate department

• Prepared IEP’s, 504’s and any additional information for parents and teachers

• Scheduled appointments, meetings and interviews

• Mailed correspondences to families including pamphlets and letters

• Audited files for state compliance and procedures

• Tracked the attendance and hours of OT, PT and Speech OFFICE MANAGER - ORTHODONTIST and PERIODONTIST, 01/1995-05/2000 Marlton, NJ

• Assisted patients with their intake/registration forms

• Customer centered approach

• Facilitated a fast-paced practice

• Managed staff and weekly scheduling

• Triaged phone calls and communication with patients

• Scheduled procedures and follow-up appointments (in a fast-paced medical environment)

• Issued insurance pre-authorizations

• Collected co-pays and outstanding payments

• Reconciled end-of-day payments (including credit card) and deposited daily revenue

• Monthly/weekly billing and insurance verification

• Consulted with patients regarding financial assistance with treatment plans

• Mailed referral letters to specialists

• Traveled to additional locations of their practices CERTIFICATIONS

• CPR and AED (12/25)

• MS (Excel, Office, Word, Power Point, Outlook)

• Virtual Platforms (Bluejeans, Google Meet, Zoom, Teams)

• EPIC (Novice)

• Leadership Certification

• ServSafe Certification

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