Data Entry Operator

Yetunde Folorunsho

Location: Arlington, TX *****

Contact:

Phone: 301-***-****

Email: **.**********@*****.***

Professional Summary: Dedicated and detail-oriented Data Entry Operator with a passion for ensuring customer satisfaction. Proven interpersonal skills cultivated over several years of experience in remote and telecommuting environments. A reliable and goal-oriented professional thriving in fast-paced, multitasking administrative and operational settings.

Skills:

Proficiency in client needs assessment and satisfaction.

Extensive experience in high-volume outbound and inbound calls across multiple platforms.

Expertise in data entry and processing improvements.

Collaborative and coachable team player.

Proficiency in navigating order request processing systems on various retail platforms.

Experience in managing emails, meetings, and inbound/outbound phone calls.

Strong multitasking and prioritization abilities with exceptional attention to detail.

Excellent interpersonal communication skills.

Stock and inventory management with outstanding reporting experience.

Proficient in loss prevention and quality assurance.

Advanced skills in Microsoft Office Suites, payment systems, business portals, audit systems, CRM, and ERP systems, HIPAA regulations

Exceptional Excel skills, including SQL.

Familiarity with Google Suite, Slack, Zendesk.

Experience:

Client Services and Data Entry Operator (Remote) - LabCorp. Sept 2019 – Present

Insert customer and account data by inputting text-based and numerical information from source documents within specified time limits.

Apply data from source documents.

Research and obtain further information for incomplete documents.

Scan documents and print files when needed.

Respond to queries for information and access relevant files.

Ensure compliance with data integrity and security policies.

Customer Service Representatives (Remote) - Eversource Energy. April 2017 – August 2019

Processed daily inbound and outbound calls, capturing customer details and identifying existing plans.

Maintained all customer records by updating account information via the customer portal.

Managed auto-send emails and text systems for peak customer engagement.

Adhered to strict time rules and zero absenteeism.

Demonstrated knowledge in various coverage and covered entities, enhancing client satisfaction.

Prioritized quality delivery of duties with a track record of excellent organizational skills.

Resolved customer disputes in a timely and efficient manner.

Client Service Representative - Sodas Empire LLC April 2015 – Mar 2017

Communicated with clients and conducted a range of labor checks.

Manually and digitally monitored stock and inventory.

Ensured KPIs with respect to turnaround times and quality.

Proficient in loss prevention and QA.

Coordinated purchase orders, returns, and other logistic entries.

Assisted in sourcing new clients and prevented attrition.

Education: BSc Economics, July 2003, Lagos State.

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