Project management skills

CURRICULUM VITAE FOR FELISTAS TATENDA CHIKUZA

**** ** ********, **** **** 8, Harare

078*******/ 077*******

****************@*****.***

Personal Details

ID Number : 63-1459256 F 48

Date of birth : 10 February 1992

Sex : Female

Nationality : Zimbabwean

Languages : Shona and English

Objectives

To attain a level of professionalism and work ethic that will contribute positively to the community and country as a whole.

Personal assessment

A team player with ability to work under pressure with minimum or no supervision without compromising the quality of work.

Very good interpersonal skills, computer skills, mature and highly competent.

Commitment to meeting deadlines and delivering superior quality work.

Work experience

Call Centre Supervisor - Counselling Service Unit (January 2024 - to date)

Duties

Writing of weekly, monthly, quarterly and project report

Coordinating Call Centre activities such as trainings and research programs

Track budget, activities and progress according to the project budget lines

Assisting the Programs Manager with administrative work and assigning duties to staff

Call Centre Agent – Counselling Service Unit (2018 – December 2023)

Duties

Telephone receptionist, operating the Switchboard

Linking clients with CSU services and other partner organizations’ services

Conducting telephone trainings and research

Documentation of client incidents and attending to their queries

Data Capturer- Counselling Service Unit (Mar 2017-Sep 2018)

Duties

Data capturing

Documentation

Exit interviews

Temporary Teaching- Glen View 2 Primary School (2012)

Professional Qualifications:

Diploma in Project Management from Project Management Zimbabwe (2019)

ICDL (Greatstride College- 2011)

Other Certificates

Trauma Informed Psychosocial Wellness Program (awarded by CSVR)

PRINCE2 Certification Preparation-Fundamental Concepts (Alison)

Educational qualifications:

Glen View 1 High School (ZIMSEC Advanced Level 2010)

Geography A

Economics B

Business Studies C

English language and communication skills (4)

Glen View 1 High School (ZIMSEC Ordinary Level 2008)

Eight (8) ‘O’ Level subjects including English language and Mathematics

Interests: Reading, research, travelling

Reference:

CSU Programmes & Operations Manager, Tafadzwa Chigerwe

No. 26 Boundary Road, Newlands, Harare

Contacts: 077*******, +263*********,

Fungai Tichaona

Email: futichaonar@gmail

Cell: 077*******

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