Customer Service Representative

Senior Customer Service Representative

240-***-**** ANGEL S BROOKS Hagerstown,MD 21740

*********@*****.***

OBJECTIVE

To embark on a challenging career,with a well established company that will allow me to be a team player, utilizing my research problem solving,written an oral communications skills. RELEVANT EXPERIENCE

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Taken inbound calls from other providers and doctors.Provided information on billing, authorizations and medical claims. Informed doctors about there network status. Advise on medications status and advised on what pharmacies was available for pickup. Submitted claims for billing purposes for surgeries and prescriptions. Maintain accurate records for all services provided for equipment, medicatations and claims for alldepartments and services rendered. TRAINER//PACKER

Training all new hire to work in a warehouse. Advised on daily assignments. Packing,pulling and shipping items for customers.Making sure all new order labels are printed and making sure that the work area is clean and ready for the next day. SENIOR CUSTOMER SERVICE REPRESENTATIVE

Taken inbound calls in a fast past call center. Answeing questions about billing for personal and business accounts.Taken orders for new and old customers for equipment. Educated customers on their mortgage loan. Provided informations and assistance, research and resolve problems. EMPLOYMENT HISTORY

SENIOR CUSTOMER SERVICE REP. UNITED HEALTH CARE 2021-2024 TRAINER/PACKER MACY’S 2012-2020

SENIOR CUSTOMER SERVICE REP. FIRST DATA 2004-2006

CUSTOMER SERVICE REP. CELLULAR ONE 2001-2004

EDUCATION

CAJON HIGH SB,CA HIGH SCHOOL DIPLOMA

VALLEY COLLEGE MARTINBURG,WVA CEFTIFIED MEDICAL ASS. REFERENCE

ADRINE WILLIAMS 240-***-**** SERCRET SERVICE

JUDY BAYLOR 240-***-**** CORRECTIONAL OFFICER

TAMIRA PLUMMER 240-***-**** RETAIL MANAGER

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