Front Office Service Representative
Resume:
EVELYNN R. DIALLO RESUME OF QUALIFICATIONS
Apt 306
404-***-****/cell
PROFESSIONAL To secure a challenging and responsible position in which prior
OBJECTIVE experience, personal abilities, and commitment to professionalism will be fully utilized.
Verida Gas reimbursement/Report specialist
5/27/2019-Current
Duty’s include
Assisting in Set up for members to use the gas reimbursement program update profiles and collect information.
Works in Assisting members in direct deposits. Analyzing for the millage to insure information is correct.
Run reports for rides that fall out of the ride system.
Correct information for the Medicaid members on different reports forwarded from the state.
Example date of birth,name,start and date. Ect
Analyze data in Microsoft outlook excel sheet
CAREER
05/00 to 02/02 retirement 2019
PROFILE Verizon Communications - 1801 McCormick Drive, Largo, MD
MAINTENANCE ADMINISTRATOR - Duties included provisioning
and managing to completion, LSR’s for DSL service in theSeparate Data Affiliate (SDA) environment utilizing various web-based Systems: VeriCheck,Virtual Front Office (VFO), expressWEB, Provisioning Analyst Workstation (PAWS), NCON, and Delivery, as well as utilizing the WFA, SOPS, SOACS, NCON, DNMS systems in the non-SDA environment.
10/99 to 05/00
Qwest Communications - Arlington, VA
DATA PROVISIONER 2 - Responsibilities included provisioning
orders for DSL service. Duties also included issuing ASR’sthrough
Rhythms and COVAD websites, and tracking the orders toensure completion in a timely manner.
7/99 to 10/99
Cotelligent - San Francisco, CA
DATA PROVISIONER - Qwest Communications, Arlington, VA
Responsible for provisioning Qwest DS0, and DS1 level orders– Frame Relay, DSL, IP, and fractional and full T1 services. Duties included interfacing with ILEC’s via BDS TELIS and COASTAL as well as other order systems needed in the implementation of Qwest data and voice services. Responsibilities also included tracking orders to insure completion in a timely manner (Order Management).
3/99 to 7/99
(Retirement)
7/94 to 3/99
Ameritech - Indianapolis, IN
SERVICE REPRESENTATIVE - Duties included answering calls and assisting consumer customers with billing concerns - making payment arrangements, treating past due accounts, solving billing problems, and answering general billing questions. I was also responsible for fact-finding and recommending Ameritech services to customers based on need. As a Representative in Wireless Services, I was responsible for supporting Account and Service Managers. Duties included issuing and tracking orders for T1 and T3 circuits for resale customers - AT&T, Nextel, Airtouch, Sprint PCS, GTE Mobilenet, and Ameritech Cellular. I was also responsible for answering billing questions and concerns and maintaining accounts for these customers.
CAREER
PROFILE
Page 2 4/93 to 7/94
AT&T - Parsippany, NJ
SALES REPRESENTATIVE - Responsible for approximately 300 designated primary small business accounts. Duties included contacting each customer on a regular basis to ensure that they were retained as AT&T customers. A spreadsheet was utilized to update customers’ profiles and to assist in my sales effort to help identify potential upgrades in service.
11/91 to 4/93
AT&T - Silver Spring, MD
SERVICE REPRESENTATIVE - Responsible for processing and correcting AT&T consumer service orders which were initiated to implement a discount/savings plan on various consumer accounts.
9/84 to 11/91
AT&T - Los Angeles, Van Nuys, Woodland Hills, and
Monterey Park, CA
SALES REPRESENTATIVE - Responsible for marketing AT&T network services - WATS, 800 Services, 900 Services, Optional Calling Plans – as well as positioning AT&T with each customer contact. Experience also in introducing customers to telecommunications products and equipment. Duties included implementing service orders for new and demand customer network requests and making proactive calls to clients in both Independent Company and Bell Operating Companies’ territories to identify potential sales opportunities. I was also responsible for utilizing various computer systems, which were vital in maintaining a customer profile and assisting in my sales efforts to identify customer needs.
1/82 to 9/84
Pacific Telephone Company, Inc - Beverly Hills, CA
TELLER - Responsibilities included collecting, processing and
reporting bill payments.
TEMPORARY ASSISTANT MANAGER - Responsible for
entire payment office in my manager’s absence.
EDUCATIONAL Indiana University-Purdue University at Indianapolis - attended
BACKGROUND three years, majoring in Elementary Education.
California State University at Northridge - attended for one year.
Currently enrolled in Indiana University’s General Studies Degree
Program
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