Forklift Operator Customer Service
Resume:
Willie Joy
Lansing, MI *****
********@*****.***
Professional Summary
Versatile forklift operator with 1.5 years of experience in warehouse operations, specializing in material handling and inventory management. Proficient in operating various forklifts and utilizing RF scanners to track inventory movement. Demonstrated leadership by training new team members and actively contributing to process improvements. Committed to maintaining a safe and efficient work environment while delivering exceptional service in fast-paced settings. Work Experience
Crew member
McDonald's-Lansing, MI
April 2024 to March 2025
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Forklift operator
Frito lay-Lansing, MI
August 2022 to March 2024
• Operated forklift to safely and efficiently move materials, products, and equipment
• Performed routine maintenance on forklifts, including inspections, oil changes, and tire replacements
• Utilized RF scanners or other technology to accurately track inventory movement within the warehouse
• Assisted in the training of new forklift operators on safe operation techniques and company procedures
• Efficiently transported goods from receiving area to appropriate storage locations using forklift equipment
• Worked closely with supervisors to identify opportunities for process improvement within the warehouse operations
• Contributed to a positive work environment by actively participating in team meetings and offering suggestions for improvement
• Maintained cleanliness of work area by sweeping floors, removing debris, and disposing of waste materials properly
• Assisted in conducting regular physical inventories as required by management
• Operated various types of forklifts including sit-down counterbalance, reach truck, pallet jack etc Team member
Ups-Lansing, MI
April 2020 to July 2022
• Assisted in training new team members on company policies, procedures, and best practices
• Maintained open lines of communication with team members to foster a positive work environment
• Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed
• Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
• Served as a reliable resource for colleagues seeking assistance or guidance on various projects or assignments
Education
G.E.D in GED
Vassar public schools - Vassar, MI
March 2007 to April 2008
Skills
• Cash handling
• Customer service
• Forklift driver (4 years)
• Rf scanner (6 years)
• Food service
Certifications and Licenses
Driver's License
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