Customer Service Specialist, Administrative Support

EVBENASE MARY IVIE

ADMINISTRATION CUSTOMER SERVICE BUSINESS DEVELOPMENT SUPPORT

CONTACT PROFILE SUMMARY

CBQ 12 flat 20, Ikeja Military Cantonment

Maryland Lagos.

+234 813-***-****

**********@*****.***

EDUCATION

HND – Business Administration

Ogun State Institute of Technology and

Management, Igbesa, Ogun State.

2019.

OND – Business Administration

Edo State Institute of Technology and

Management, Usen, Edo State.

2014.

Senior Secondary School Certificate

Beulah Comprehensive College Lagos State.

2010.

CORE COMPETENCIES

Report Preparation & Presentation

Customer Relationship Management

Data Entry and Management

Inventory Management

Sales Development

Strategic Relationship Management

Office Administration

Files and Records Management

Basic Bookkeeping

Report Preparation and Presentation

Pragmatic and result-driven personnel with 3+ years of experience in customer service, administration, and sales with proficiencies in business development. Adept at working in a fast-paced environment with the ability to collaborate with others while consistently taking the initiative to achieve goals. Proficient in utilizing Microsoft Excel, Access, Word, and PowerPoint to manage data, prepare reports, create presentation slides, and draft official documents. Able to maintain relationships, handle a large volume of calls and emails, and maintain confidentiality with information.

WORK EXPERIENCE

Front Desk Officer/Customer Care Service JULY 2022 – Till date Empresa Hotel and Spa. Beside Lagos Business school. Ajah Receiving guest with a warm smile on arrival and instantly making them feel at ease.

Providing check-ins and explaining the key facilities within the hotel Taking bookings by phone, email or walk ins and recording all the details in our online system.

Providing advice and information about local attractions, restaurant and transport options.

Front Desk Officer/Customer Care Service JUNE 2021 – JULY 2022 Office 33, (co working Space) Lagos State.

Obtains feedback on an ongoing basis while developing solutions for clients to ensure that we meet, and exceeds their needs and expectations. Help to provide solutions while providing a clear communication to the client. Reaches out to clients with issues and researches for solutions in order to communicate the details to all levels of management. Works with clients to maintain a happy and healthy business relationship. Front Desk / Customer Relationship Officer Jul. 2020 – Jan. 2021 DE Lankaster Hotel, Lekki, Lagos State.

Achieved an average customer service rating of 90% every month from customer feedback data.

Assisted 60+ customers monthly through the ordering process while carrying a high level of composure and simultaneously operating the cash register. Directed 50+ guests every week to specific facilities, following their needs, and overall agenda at the hotel.

SOFT SKILLS WORK EXPERIENCE – CONTINUED

Excellent Communication

Emotional Intelligence

Time Management

Teamwork and Collaboration

Negotiation

Conflict Resolution

Adaptability

TECHNICAL SKILLS

Microsoft Office

Google Workspace

Zoom (Video Communications)

Front Desk Officer January 2016 – August 2020

De Oasis and Hospitality Services Limited, Lagos State. Organized 100+ files and records in chronological order for easy retrieval. Reduced expenses by 10% by renegotiating the cost of office supplies with vendors and implementing a monthly bulk purchase budget. Utilized Microsoft Word and Excel to compose routine letters, memoranda, reports, minutes of meetings, statistical data, charts, and forms. Efficiently distributed important company information to 50+ staffers through emails and other approved channels while maintaining confidentiality. TRAINING/CERTIFICATION

Diploma in Computer Studies 2020

CBL Computer College, Lagos State.

Social Media, Graphics Design and Digital Marketing 2020 High-tech Center for Women and Youth, Lagos State.

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