Customer Service Data Entry
Resume:
Mou Chang
Tulsa, OK *****
**********@*****.***
SKILLS
● Life Producer
● Bilingual in Hmong and English
● Proficient in Microsoft Office
● Proficient in Communication and Customer Service skills
● Independent & flexible worker
● Ability to collect, input, and verify Information
● Able to adapt to new work environment or change
● Able to work under supervisions/leaderships’ direction
● Continual/Fast Learner
EXPERIENCE
Freedom Equity Group - Life Insurance Agent
JANUARY 4- Current
● Answering phones/Make appointments
● Data entry
● Follow up with clients/Insurance carriers
● Sales/Recruiting
● Consultations
Cutters, Wausau - Receptionist
OCTOBER 2022 - May 2023
● Answering phones/making appointments
● Washing/Drying/Folding/Putting away laundry
● Cleaning product shelves and stocking
● Sweeping/Mopping/Vacuuming floors
● Cleaning tanning rooms/beds
● Checking in customers
● Refilling products/supplies
● Running errands/bank deposits
Window Accessory Company Inc, Schofield - Machine Operator OCTOBER 2018 - May 2023
● Run machine to cut slats for window blinds
● Put together parts for window blinds
● Be able to read ruler
● Finalized blinds to make sure no imperfections
● Crimp ladders for blinds
● Assemble top rails before running machine
Inspired Home Care, Wausau - Office Assistant
NOVEMBER 2012 - 2018
● Managed the receptionist area, including greeting customers and responding to telephone and in-person requests for information
● Set up/remind appointments for caretakers (PCW) and clients
● Check PCW timesheets
● Check Medicaid for clients
● Perform background checks on new employees
● Prepared documents/information for co-workers/clients/PCWs
● Draft documents as directed
● Filing
● Follow up with nurses for medical records requests UMR, Wausau - Clinical Intake Coordinator
DECEMBER 2016 - NOVEMBER 2017
● Handle calls for prior authorization & predetermination
● Request for clinical information if needed from provider & member
● Send prior authorization & predetermination request for rush review if guidelines are met
● Check if prior authorization or predetermination are needed per member’s benefit plan
EDUCATION
Wausau East High School, Wausau - Generals
May 2008
University of Wisconsin-Eau Claire, Eau Claire - Generals/Electives August 2008 - May 2011
References
Macy Yang
Life Producer
Freedom Equity Group
Cell: 651-***-****
Macy is an independent contractor of her financial brokerage and my leader. Kou See Vang
Life Producer
Freedom Equity Group
Cell: 706-***-****
Kou See is an independent contractor of her financial brokerage and my leader.
Debbie Brzeinski
Machine Operator/Final Assembly
Window Accessory Company
Cell: 715-***-****
Debbie was my co-worker.
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