Account Coordinator Loss Prevention
Resume:
Wendie Meza
Sr. Account Coordinator
Garland TX 75043
******.*****@*****.***
EXPERIENCE
Capital One Auto Finance, Plano TX- Sr Account Coordinator April 2012 - Present
Working alongside management and peers to facilitate a smooth turnover of property while providing empathy and understanding to customers. Searching contract documents and company systems to ensure every option to avoid property turnover has been explored. Providing the best possible experience for everyone Involved. Managing my own customer list daily,to ensure I meet deadlines, and following up with individuals to keep the process running smoothly. Creative thinking and problem solving in an ever changing financial world.
Ally Financial, Dallas TX - Loss Prevention
April 2008-2011
Assisted homeowners that had fallen behind on their mortgage by providing options, and plans, to avoid loss of property. Ford Financial, Arlington TX- Loss Prevention
April 2005- 2008
Worked with management, peers, and outside contractors to facilitate turnover of property. Assisted customers by finding options and plans to avoid turnover. Skip Tracing.
Home Depot, Rowlett TX- Department Manager
June 2001- 2004
Managed Special Servicing, Front End, Flooring. Carried keys for store, assisted cash office with daily audits, resolved customer complaints, and stood in as Manager on Duty when needed. Provided wide knowledge base of products and services available. Taught "How To" clinics bi-monthly Ran Kids clinics weekly. Mentored new employees and ensured proper training. EDUCATION
Florida Community College Of Jacksonville- Ged
May 1995
SKILLS
Problem Solving
Communication
Leadership
Customer focus
Data entry
Google docs
Google sheets
Word
Excel
Innovis
Lexis
AWARDS
Customer Service
Call Handling
Peer Recognition
LANGUAGES
English
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