Customer Service Virtual Assistant

Bradley James Ferguson 519-***-****

Brantford, ON **********@*****.***

Highlights of Qualifications

Over 5 years’ experience within customer service work environments including food service and retail industries

Customer service oriented with the ability to build rapport with the public; friendly and patient, communicate efficiently with customers and colleagues alike

Team player with a positive attitude who is motivated and committed to company values and customer needs; honest and reliable employee able to work without supervision as well as time sensitive situations

Effective in fast-paced environments that requires multi-tasking, quick thinking, and accurate time management

Excellent verbal and written communication skills with the ability to clearly communicate direction to team members and listen to ensure duties are accurately completed

Proficient in office technologies and systems including Microsoft Office, internet, and email applications

Bilingual – verbal and written English and Frech language

Transferrable Skills

Customer Service

Communication

Direct Sales

Microsoft Office

Technical Skills

Collaboration

Health & Safety

Critical Thinking

Problem Resolution

Time Management

Attention to Detail

Organizational Skills

Continuous Improvement

Adaptable to Change

Willingness to Learn

Work Independently

Result-Oriented

Positive Attitude

Professional Experience

Customer Service

Received and processed merchandise including various tech products, ensured security measures were installed on high-shrink items, labelled, tagged, and categorized products, completed price changes according to ads

Provided technology advice for customer needs, ensured confidentiality of certain products and sensitive customer and company information, navigated, and performed tasks on database system

Operated Point of Sale System including cash, debit, and credit transactions; balanced cash drawer at end of shift and recorded sales on appropriate tracking sheet

Checked for ID while working at LCBO in friendly in welcoming way, refused alcohol sales to those under legal age, ensured safe and legal handling and sales of alcoholic beverages

Assisted with organization of school fundraising and events, prepared promotional materials, cashier duties for snack bar and supervision of events

Employment History

Line Cook East Side Marios, Brantford, ON 2024 – Present

Product Specialist Best Buy Canada, Brantford, ON 2023 – 2024

Customer Service Representative LCBO, Brantford, ON 2022

Crew Member McDonald’s, Brantford, ON 2018 – 2022

Education

Ontario Secondary School Diploma North Park Collegiate and Vocational School, Brantford, ON 2021

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