Technical Support Cyber Security
Resume:
Mark James-Robinson
Technical Analyst
SUMMARY
A passionate technical analyst with a strong background in technical support, cybersecurity, systems analysis and design. My key achievements include improving workflow efficiency, improving ecommerce website security by 99% and reducing the potential attack surface by 98% through security awareness training. EXPERIENCE
Cyber Kinetics 01/2017 - Present
Cyber Security Consultant
Secured www.countrytraders.com from malicious actors and ensured compliance with PCI standards
Provided technical support
Managed and create firewall rules to further harden web server Conducted security awareness training to end users to reduce attack surface by 98% Plan, implement, upgrade, and monitor security measures for protection of computer networks and information
Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies
Server hardening, Monitoring IT environment to identify potential and actual security breaches Institute of Jamaica Jamaica
Management Information Specialist 2019 - 01/2020
Secured the Institute's websites that were being breached by malicious actors Performed patch updates and server hardening
Provided technical support
Advised IT stakeholders on security best practices to increase cyber security awareness business wide
Provided Technical support for website access issues Royal Bank of Canada Toronto, Canada
Technical Support Analyst 2015
Provided Tier 1 and Tier 2 support Remote login to RBC assets to resolve software issues Assist technicians to resolve migration issues to Windows 7 Create and escalate tickets via SM9
Aecon Construction Etobicoke, Canada
Consultant Developer 01/2010 - 03/2010
Responsible for developing, testing and converting applications to RPGFree Created reports that further assisted management to make critical decisions National Housing Trust Kingston, Jamaica
Systems Analyst/Programmer 01/2002 - 01/2009
Converted RPG400 programs to RPGILE to enable mission critical software to function Provided Technical support Tier 1 and Tier 2
EDUCATION
University of the West Indies Jamaica
Bachelor of Science, Computer Science 01/1997
Fanshawe College Canada
Information security management 2016
CONTACTS
****.*****@*********.***
North Lauderdale
KEY ACHIEVEMENTS
Website Security Enhancement
Improved ecommerce website security
by 99% at Cyber Kinetics
Security Awareness Training
Impact
Reduced potential attack surface by
98% through security awareness
training
SKILLS
Technical Support Expertise
Vendor Collaboration for Software
Procurement
User Acceptance Testing
Change Management Software
Understanding of Cybersecurity Best
Practices
Experienced with Log Analysis Tools
Proficient in VirtualBox
Knowledge of NIST Standards
Effective Verbal and Written Communication
Facilitating Teamwork
Strong Technical Support Capabilities
Systems Analysis & Design
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