Customer Service
Resume:
Summary
Experienced and personable server and bartender with over 10 years in fast-paced, high-
volume restaurant and bar environments. Proven ability to provide exceptional customer service, upsell effectively, manage multiple tables, and maintain a clean, organized bar. Skilled in cocktail creation, POS systems, and creating memorable guest experiences. Reliable team player with a strong work ethic and a passion for hospitality. S E AY R V E R & B A R T E N D E R
Alana Young
Customer Service & Guest
Relations
Bartending & Mixology
Food & Drink Menu Knowledge
Upselling & Suggestive Selling
Cash Handling & POS Systems
Inventory & Stock Management
Opening & Closing Procedures
Team Collaboration & Training
Conflict Resolution
Sanitation & Health Compliance
Skills
Education
BS Psychology
2024 - current
ARIZONA STATE UNIVERSITY
AA Psychology
2022 - 2024
CHAFFEY COLLEGE
Experience
Dave and Busters
August 2021 - April 2025
BARTENDER & SERVER
Preparation of a wide range of cocktails, beer, and wine orders in a high-volume setting. Delivered attentive, friendly service to 100+ guests per shift, ensuring repeat visits. Increased average check size by 15% through effective upselling. Maintained bar cleanliness, restocked supplies, and conducted nightly cash-outs. Memorized detailed menu and daily specials, increasing order accuracy and customer satisfaction. Collaborated with kitchen and bar staff to ensure timely food and drink delivery.
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SCU OF HEALTH SCIENCES
Certificate of Ayurvedic Medicine
2021 - 2024
GROUP HOME HOUSE MANAGER
Sunshine Residential Homes
March 2025 - Present
Overseeing daily operations in residential care settings. Skilled in supervising staff, managing resident care plans, maintaining regulatory compliance, and fostering a safe, supportive, and structured environment for individuals with developmental disabilities, mental health needs, or behavioral challenges.
BEHAVIORAL HEALTH TECHNICIAN
Mentally Ill Kids in Distress
April 2024 - April 2025
Focus on adolescent care and behavioral support as a Teen Program Lead, skilled in managing day-to-day operations of teen residential or outpatient programs, supervising staff, and ensuring the delivery of therapeutic interventions in alignment with treatment plans. Crisis de-escalation, behavior management, and building rapport with teens facing mental health, substance use, or behavioral challenges. BRETT LARKIN YOGA
June 2019
200 Hour Yoga Teacher Training
S E AY R V E R & B A R T E N D E R
Alana Young
Experience
Boiling World
Red Robin
October 2019 - August 2021
January 2018 - October 2019
SERVER & BARTENDER
SERVER
Outback Steakhouse
June 2018 - October 2019
SERVER & BARTENDER
SERVER & BARTENDER
October 2019 - August 2021
Ramen Song
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