Team Lead Call Center
Resume:
Cicara Moore
Indianapolis, IN *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Lead
DSA Cargivers - Indianapolis, IN
July 2020 to Present
Day program staff: running different activities such as crafts, going out into the community, in a classroom setting and social skills.
Group home: meal prep, pass medication, hygiene and doctors appointments. Janitorial Worker
Executive Images - Indianapolis, IN
June 2019 to September 2021
• Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
• Performing and documenting routine inspection and maintenance activities.
• Carry out heavy cleaning tasks and special projects.
• Clean out call center desks, break rooms and bathrooms. RBT
Hopebridge, LLC - Indianapolis, IN
March 2019 to July 2019
• Complete daily acquisition skills, maintenance, and mastered skills as directed by BCBA
• Collect accurate data on a daily basis
• Complete all data sheets, programming sheets, progress notes, and billing sheets daily
• Follow behavior plan, individualized treatment plan, and reinforcement schedule as prescribed
• Implement appropriate teaching strategies and behavior modification approaches
• Complete all programing requests from BCBAs in a timely manner
• Maintain cleanliness of center and ensure it looks presentable at all times
• Adhere to policies and procedures of Hope bridge
• Assist in providing a safe environment for all patients and staff
• Assist with problem solving to improve efficiency and morale within the clinic
• Portray a positive attitude and maintain a customer and co-worker satisfaction level that limits adverse situations or complaints
• Promote Hope bridge philosophies, generating team spirit and creating and maintaining and environment that fosters staff satisfaction, maximizes productivity and profitability
• Attend weekly meetings and training as requested
• Other duties as assigned
Direct Support Professional
ResCare - Terre Huate
December 2016 to April 2017
Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Fostering positive relationships between individuals served and their housemates
Ensuring client safety and maintaining a safe environment Assisting with toileting, including bedpans, urinals, and commode chairs Reminding/assisting client with self-administration of medications (with proper training) Photo Editor/Photographer
Indiana State University Statesman Newspaper - Terre Haute, IN September 2014 to April 2016
Assigning photographers to different on campus events Photographing, editing, and uploading product images Preparation of the set or location to make sure that all equipment is available, clean and working Assist the Photographer during the shoot including but not limited to the following duties; set up and break down strobe equipment, make small lighting adjustments, take test shots if needed Download and process digital images from various websites Organize digital image files
Perform other related duties, as assigned
Sales Associate
Marshalls - Fort Wayne, IN
May 2011 to August 2015
Answer customers' questions about merchandise and advise customers on merchandise selection Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
Stamp, attach, or change price tags on merchandise, referring to price list, receive, open, unpack and issue sales floor merchandise; Clean display cases, shelves, and aisles Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
Teacher Assistant
All God's Children Daycare - Fort Wayne, IN
August 2013 to August 2014
Maintain a safe play environment,Dress children and change diapers Communicate with children’s parents or guardians about daily activities, behaviors, and related issues Sanitize toys and play equipment, keep records on individual children, including daily observations and information about activities, meals served, and medications administered Education
Bachelor's in Recreation And Sports Management
Indiana State University - Terre Haute, IN
August 2014 to May 2018
High school or equivalent in Core 40
Snider High School - Fort Wayne, IN
August 2010 to May 2014
Skills
• Applied Behavior Analysis (1 year)
• Autism Experience (1 year)
• Photography (6 years)
• Behavioral Therapy (2 years)
• Special Education (2 years)
• Data Collection (3 years)
• Behavior Management (2 years)
• Developmental Disabilities Experience (3 years)
• Crisis Intervention (3 years)
• Experience Working With Students (8 years)
• Teaching (Less than 1 year)
• Classroom Experience
• Image Processing
• Photo editing
• Experience with children
• Behavioral health
Certifications and Licenses
First Aid CPR AED
January 2020 to January 2022
Bloodborne Pathogens
January 2018 to Present
driver's license
Assessments
Basic Computer Skills: PC — Familiar
November 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Reliability — Completed
November 2019
Tendency to be dependable and come to work
Full results: Completed
Sales: Influence & Negotiation — Familiar
September 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Scheduling — Familiar
September 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Management & Leadership Skills: Impact & Influence — Proficient May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Work Style: Conscientiousness — Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Problem Solving — Completed
May 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed
Early Childhood Development — Highly Proficient
May 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Work Style: Reliability — Completed
September 2019
Tendency to be dependable and come to work
Full results: Completed
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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