Administrative Support Social Media
Resume:
TATENDA NOMTHANDAZO GABI
***********@*****.***
PROFESSIONAL SUMMARY
Communications professional with extensive experience in project coordination, administrative support, content creation, and social media management. Proven ability to manage records, coordinate administrative activities, provide efficient support to teams, and maintained organised office systems. Excellent communication and interpersonal skills, with a strong ability to collaborate with internal and external stakeholders.
WORK EXPERIENCE
IDENTITIES MEDIA HOLDINGS: July 2024 – March 2025
Assistant Projects Coordinator/ Communications Specialist
• Planned, organized, and executed a variety of media projects, ensuring they align with organisational goals and deadlines.
• Provided administrative support to the team, including managing correspondence, scheduling meetings, and maintaining records.
• Coordinated with internal teams and external partners (NGOs, media houses, and influencers) to facilitate smooth project operations and resource allocation.
• Tracked project progress, prepared detailed status reports, and communicated updates to senior management.
• Conducted research on market trends, audience behavior, and competitor strategies, providing insights that enhanced project outcomes and strategies.
• Managed IMH’s social media accounts, developed engaging content, and scheduled posts to grow and engage the audience.
• Managed content updates on the IMH website and newsletters, ensuring that all communications are timely, relevant, and aligned with the overall organizational strategy.
• Managed and maintained project files and documentation, ensuring accuracy and accessibility. ECOCASH HOLDINGS August 2020- October 2021
Customer Care Representative
• Provided exceptional customer service as call center agent, handling both inbound and outbound calls to enhance customer engagement and brand loyalty.
• Assisted customers in navigating challenges with company products, leveraging insights to inform marketing strategies and improve user experience.
• Gathered and analysed customer feedback and data to identify trends, informing marketing campaigns.
• Conducted follow-up calls, ensuring customer satisfaction, resolving any outstanding issue, and achieving a high customer retention rate.
• Communicated product and service information clearly, contributing to increased customer understanding and awareness of marketing initiatives.
• Implemented upselling strategies that not only promoted additional products but also aligned with customers needs, enhancing overall marketing effectiveness. SKILLS AND COMPETENCES
• Project Coordination
• Administrative Support
• Record Management
• Social Media Management
• Time management
• Communication and Interpersonal skills
• Editing and Proof Reading
• Collaboration
• Effective Listening
• Research
• Event Coordination
EDUCATION AND PROFESSIONAL QUALIFICATIONS
• University of Zimbabwe – Bachelor of Arts Honours Degree in Journalism and Media Studies 2022
• Christ for Zimbabwe College– Advanced Level Certificate - 3 Subjects Passed Certificate 2017
• Victoria Academy – Ordinary Level Certificate -5 Subjects Passed 2015 REFERENCE
1. Dr. Philip Pisirayi
Lecturer – University of
Zimbabwe
*********@*****.***
2. Waddington Muniya
Supervisor- Ecocash
Holdings
waddington.muniya@eco
cashhodings.co.zw
3. Michelle Dube
Projects Coordinator-
Identities Media Holdings
*************@*****.***
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