Business Analyst Customer Service
Resume:
Creative Problem Solver
MICHAEL CLARK
PROFESSIONAL PROFILE
Hardworking and creative with analytical skills in evaluating situations, exploring solutions and implementing strategies.
Experience in business process improvements, streamlining processes, process analysis and system implementations to achieve operational efficiencies.
Seeking a challenging and rewarding business analyst position that will allow for personal growth and career advancement.
TECHNICAL SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Google Docs
Google Drive
Dropbox
REFERENCES
Available upon request
EDUCATION HISTORY
Technical Business Analyst Apprenticeship
CODE DIFFERENTLY
May. 2022
Scrum Certified
March 30, 2022
High School Diploma
MIDDLETON HIGH SCHOOL
EXPERIENCE
Lockbox Technician May 2024 - Present
BNY Mellon – Pittsburgh, PA
Completing data entry tasks that involve confirming amounts, check, or account information for everyday banking transactions
Associate Business Analyst May 2022 – April 2024
EnGen -Pittsburgh, PA
Completed one year Highmark Career Academy, on the job training, that included different shadowing segments in some claims training, client installation shadowing, and shadowing in the testing department.
June 2023 to present includes shadowing a more senior Business Analyst while completing small tasks (validating SQL scripts, creating and refining stories, analyzing tickets, attending scrum/admin meetings)
Operations Associate Aug. 2020 – Feb. 2022
GOPUFF - Pittsburgh, PA
Actively involved in packing orders, counting inventory, organizing shelves, stocking, contacting customers when needed, and keeping the warehouse clean.
Control shrink loss through excellent customer service, proper record keeping and operational standards.
Demonstrate excellent time management skills by taking the initiative to independently complete tasks on time.
Customer Service Representative Feb. 2018 - Mar. 2020
PHEAA FEDLOAN SERVICING - Pittsburgh, PA
Effectively responded to customer service calls for student loans, provided information on repayment options and loan forgiveness programs.
Leveraged great professional judgment, integrity, and good people skills, while interacting with customers and co-workers.
Developed highly empathetic customer relationships and earned a reputation for exceeding service standard goals.
Cashier Sept. 2013 - Feb. 2017
CHICK FIL A - Tampa, FL
Achieved company goal of 100% customer satisfaction through courteous attention to detail and problem solving on a one-to-one basis.
Fostered business relationships and provided significant increase in customer service, resulting in solidification of client base and revenue expansion.
Excelled in exceeding weekly and monthly sales goals, credit card and cash transactions with a zero-error rate.
CORE COMPETENCIES
Business Process Analysis
Requirement Gathering
Data Analysis
Continuous Process Improvement
Attention to Detail
Reporting/Documentation
Castle Shannon, PA 15234
*************.**@*****.***
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