Customer Service A Team

CHARMION Vancouver, BC +1-672-***-**** charmionmai@HUYNH gmail.com

SUMMARY

Experienced in customer service, sales, and e-

commerce.

Distributed products for 100+ major brands,

including Best Buy, Apple, and Gap.

Managed and led a team of 10 across Canada and

the U.S.

Organized weekly events with 200+ attendees.

Columbia College, Vancouver

Business Management Diploma (Expected Dec 2024)

EDUCATION

FoodSafe Level 1 Certified

Serve It Right Certified

RELEVANT EXPERIENCE

Strong leadership, teamwork, problem-solving, and

attention to detail.

Proficient in Microsoft Office, POS systems, and

digital marketing.

Fluent in English; excellent communication skills. Server What The Pho Canada June 2021 - Sept 2022 Served 200+ customers daily, reducing wait times by 15%. Earned consistent 5-star customer reviews for outstanding service. Server I Am Pho (South Surrey) March 2023 - June 2024 Assisted 300+ guests daily, managing 15+ tables at peak hours. Improved workflow in a team of 6+, enhancing efficiency. Achieved an average of 20%+ in daily tips, reflecting high customer satisfaction. Cashier & Sales Consultant

Craft Maison - Gift Shop & Pottery Studio Sept 2023 - Jan 2024 Assisted 70+ customers daily and managed 10+ vendor accounts. Increased sales through strategic upselling and in-depth product recommendations. E-Commerce Marketing Manager CH Enterprise June 2022 - Present Managed product distribution for 100+ major brands. Led and supported a team of 10 across Canada and the U.S., fostering collaboration and performance.

Consulted with customers to assess needs and recommend solutions, boosting satisfaction and sales.

Organized weekly online and offline events with 200+ attendees, increasing community engagement and brand awareness.

CERTIFICATIONS

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