Customer Service Sales Representative
Resume:
Z ZOE LADAA
L ********@*****.*** 514-***-**** Montreal QC WWW: Bold Profile
Summary Proactive graduate with efficient legal documentation and research skills. Currently obtained a
bachelors degree in civil law. Excited to gain invaluable hands-on experience while helping clients
achieve their goals and overcoming obstacles. Skilled writer and negotiator with a solid
background in customer service etiquette.
Results-driven Sales Closer known for high productivity and efficient task completion. Specialized in
negotiation, client relationship management, and closing techniques. Thrive using communication,
problem-solving, and adaptability to exceed sales targets consistently.
Skills Opening and Closing Procedures Customer Service
Sales Legal Terminology
Prospecting Skills Case Summaries
Effective Customer Upselling Database Searching
Email and Telephone Etiquette Critical Thinking
Negotiation and Persuasion Complex Problem Solving
Verbal and Written Communication
Experience Liaison/Prospection Agent 05/2022 - 02/2023
Intact Insurance Montreal, QC
Maintained and recorded customer information in database.
Handled inbound telephone calls from interested customers.
Worked well with automatic computer dialing and proprietary software to manage daily call
loads.
Made appointments with interested customers according to schedule availability.
Educated customers about product or service offerings meeting individual needs.
Took messages and transferred calls to the insurance agents department.
Followed script to share product features, pricing and benefits.
Sales Representative 07/2021 - 07/2022
Guess Inc. Laval, QC
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained
sales revenue.
Drove sales of company products and services by meeting with customers using strategic and
organized approach.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions
of accessories and related items.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Sales Associate 08/2019 - 07/2021
L Brands Montreal, QC
Built trusting relationships with customers by making personal connections.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Mentored new employees on customer service, money handling and organizing strategies to
maximize performance, productivity and team success.
Answered incoming telephone calls to provide store, products and services information.
Marketing Intern 03/2019 - 06/2019
RDTS Laval, QC
Supported marketing team in developing promotional strategies and targeted campaigns.
Performed research to analyze customer behavior, purchasing habits, trends and preferences.
Provided administrative support to marketing team members, fostering timely project
completion.
Education and Certificate: Sales 03/2025
Training Académie Des Remotes Closers
L.L.L: Civil Law 10/2024
University of Ottawa Ottawa, ON
Certificate: Residential Real Estate 09/2024
Collège Immobilier Du Québec
DEC: Applied Social Sciences And Humanities 05/2021
Collège Montmorency Laval, QC
Languages English: French:
Native/ Bilingual Native/ Bilingual
Accomplishments President for University of Ottawa's association for equity and access to justice. 2023-2024
Vice President of Finance for University of Ottawa's association for equity and access to justice.
2022-2023
Vice President of external affairs for University of Ottawa's association for law students from the
Middle East and North Africa. 2022-2023
Part of University of Ottawa's aboriginal law cercle. 2022-2023
Recognized as associate of the year for outstanding performance and team contributions as
well as the highest SPH of the province. 2022
Accomplished quite a bit of volunteer work such as fund raisers and working with the youth.
2018-present
Completed numerous business and entrepreneurship courses. 2020
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