Customer Success Account Manager

CHASE RUDE

Seattle, WA ***** 206-***-**** *****.****@*****.***

TECHNICAL ACCOUNT MANAGER

Customer Satisfaction Digital Media Expertise Technical Proficiency

Dedicated and results-driven Technical Account Leader with experience supporting key clients while focusing on identifying potential risks and providing strategic recommendations and plans. Proven expertise in translating business requirements into effective technical solutions. Adept at leading teams, implementing process improvements, and serving as the customer's advocate in solutions and product initiatives.

Key Skills

(AI, PS, Pr, AE, Substance) Process Improvement Client Relationship Management Problem Solving Adaptability

Experience

Adobe, Seattle, WA July 2020 – October 2024

Customer Success Manager - Adobe Core

Ensured customer success through satisfaction, solution adoption, and innovation.

Acted as a key contact point, and proactively addressing risks with strategic plans.

Adobe, Seattle, WA April 2015 – July 2020

Account Manager - Dynamic Content Optimization

Collaborated with stakeholders to gather requirements and define project scope.

Supported dynamic marketing initiatives, ensuring alignment with creative objectives and priorities.

Collective, Bellevue, WA

Quality Assurance Tester

Developed and implemented comprehensive test plans, conduct and report on web and mobile testing.

Enhanced content data structures to ensure project specifications align with customer expectation.

Projects

Video Solution Bill of Materials January 2022 – January 2023

Process Improvement and Document building for Customer Success Managers.

Collaborated as part of a small team at Adobe to develop and implement a Bill of Materials (BOM) for the Video Solution Customer Success team. This involved designing detailed forms and creating extensive training materials to streamline processes and enhance team efficiency.

Worked closely with cross-functional teams to ensure accuracy and relevance of the BOM, resulting in improved resource management and customer satisfaction.

Contributed to training team members on the new materials, leading to a significant increase in productivity and customer engagement.

Education

B.A. Environmental Studies August 2000

Core focus in Geology. Activities and Societies: Gaming, Swimming, Cinema

Macalester College, St. Paul, MN

n/a May 2023

Incomplete program for a MS in Environmental Engineering

University of Minnesota, Minneapolis, MN

Languages

English, some French and Gaelic

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