Project Manager Content Developer

MEERA HOLLA

******@*******.***

415-***-**** (cell)

WORK EXPERIENCE

Content solutions lead; full-stack content developer/strategist, writer/editor- FAQs, web and Wiki content, blogs, guides; UX/UI content, knowledgebase sites; engineering specifications; cross-functional project and team manager Amazon Support Services; October 2022 – August 2024, senior technical writer Analyzed ML data to identify patterns in customer inquiries. Project led a team of engineers and authors to define and create on-demand, customer-centric content for the AWS platform. Contributed to the team’s Generative AI initiatives.

Real Defense; February 2022 – October 2022; product and marketing content strategist Defined and implemented the company’s cyber security product messaging and product content. Primer.ai; March 2021– July 2021, product and marketing content developer. Working closely with the CMO and the engineering and product teams, researched and wrote descriptions of language models, including FAQs and blogs, for the launch of a new line of products for the NLP platform. Element Analytics; February 2019 – March 2020, content strategist/developer Devised the content strategy and wrote a range of content assets that included UX text, instructional content, training, and product blogs for an early-stage IoT startup. ScaleArc; April 2016 – November 2017, content strategist/content developer Created a content application for the company’s product information by defining the architecture to deliver single-sourced content with multiple output formats for the web and product (https://docs.scalearc.com). Organized and defined content types and wrote UI copy for the product features. Defined the company’s product download (https://doc.scalearc.com/productdownload) site and user copy for new and existing customers.

TRUSTe; December 2014 – September 30, 2015, content strategist/content developer Defined the company’s customer documentation structure on the Wiki and wrote the first release of user guide for its premier Privacy platform. Defined the specifications for a content portal app in WordPress and worked with a web developer to implement it. Additionally, the process required definition of content flow for the portal and its links with the product.

CloudFlare; October 2013– March 2014, content strategist,/content developer Defined and wrote internal and external technical and marketing content for network security on the Wiki; conducted content inventory, defined the content flow between the web app and knowledgebase for customer support. Wrote the UI text for its web app. Content topics encompass CloudFlare’s DNS solution and security offerings, including DDoS, SSL, and WAF; FAQs for support. AnchorFree; May 2012– July 2013, content developer Defined, designed, and documented the company's first set of user manuals and web content and flow for a customer-centric VPN solution for mobile (iOS and Android) and desktop (OSX and Windows) platforms. Worked with the various stakeholders to provide a range of content for deliver- ables (such as user and developer manuals and FAQs), web copy, technical presentations, training materials, and use cases for engineering and QA.

MANAGEMENT EXPERIENCE

Twitter; November 2010 – May 2012, Head of technical communications (internal) Defined a strategy for developers to document their internal content; set up standards for internal product information that included the company's middleware and revenue systems. Other tasks included collaborative projects with various teams to redesign Confluence (Wiki) and devise authoring and publishing standards for various document types. Edited the company's premier engineering blog. https:// blog.twitter.com/engineering/en_us/a/2011/twitter-search-is-now-3x-faster. Global Reservations Systems, 1999, Senior Director, Web services and Content Actra Business Systems, 1997 – 1998, Senior Technical Communications Manager Defined site architectures, web design review and implementation with in-house and external designers; content definition and content output. Tasks included definition and implementation of beta sites, intranet, corporate, partner sites, and technical documentation. Hired and managed a web/content development team, including web administrator, architect, art director, development engineer, and QA engineers. Netscape Communications, 1995 – 1998, Senior Technical Communications Manager Wrote, researched, and eventually managed many pub teams. Identified and defined audience and large- scale enterprise product documentation needs, hired skilled writers and set up project leads, coordinated writing concerns across the products and components, set the standards for html on- line documentation. Was involved in setting up Netscape's initial template and style guide. Spearheaded efforts to get a design language with developers and an outside design team to define the UI look ‘n feel. Conducted usability tests and provided feedback to developers. Developed web content and collateral for Sales and Marketing departments. Explored alliance with publishers for third-party documentation.

Oracle Corporation, 1991 – 1994, Senior Technical Communications Manager Managed a team of writers for the porting group to release documents over eight platforms. Coordinated the first release of Oracle’s online documentation. TECHNOLOGY AND TOOLS

Internet- and mobile-based electronic commerce and enterprise solutions (intranet, internet, and extranet); social media technologies

Relational database and client-server technology.

Networking (e.g., TCP/IP, VPN, LAN/WAN), optical networking, and wireless products for the enterprise; Cloud technologies-Azure, GCP, and AWS

Tools: Confluence, MadCap Flare, WordPress, Adobe FrameMaker/HTML conversion, Adobe Pho- toShop and Illustrator, Microsoft Office, Microsoft Project, XMetal, AEM EDUCATION

-Artificial Intelligence and LISP programming, Harvard University, MA, US

- Technical Writing Certificate, Northeastern, MA, US

- Ed. M. (Masters), Reading and International Development, Harvard Graduate School of Education, MA, US

- Masters, Philosophy, Delhi University, New Delhi, India

Contact this candidate