System Administrator Technical Support
Resume:
David Clasby
Dedham, MA *****
*****@*******.***
www.linkedin.com/in/david-clasby-86280411
PROFILE
Microsoft Certified System Administrator with TS/ Clearance • Hands-on experience gained through work experience and in an intensive training environment • Excellent technical support, troubleshooting and solution development skills • Highly motivated, proactive problem solver • Team player dedicated to exceeding expectations • Solid work ethic • Effective time and deadline management, work optimization and client relationship skills with a high focus on providing superior customer service.
TECHNICAL SKILLS
•Cloud Software integration
•Windows,11 support
•Document Control
•TCP/IP, DNS, DHCP
•3DExeperience Platform, Enovia
•Data Storage
•VMware Support
•
Applications / IT Support
•Project Management
•Security and Data Storage
•Jira
•Agile Methods
•Microsoft Office 365 Cloud Support
•Confluence Support
•3DX Platform Support
•Contract Management
•Digital Transformation
PROFESSIONAL EXPERIENCE
Data Manager
Mainsail Group Hanscom, AFB Bedford, Mass Sept 2021 – present Manage Clients Digital transformation to Cloud Environment Data engineering documents utilizing 3DExperience Platform Enovia, CATIA, and SolidWorks for design 3DRenderings, engineering changes and notices, and plan/conduct design audits in the Cloud environment. Collaboration with program management, systems engineers, quality managers, and design engineers in an integrated Cloud product team environment.
Track data item deliverables and responses.
Review and Analyze data deliveries for accuracy, completeness, and compliance.
Managing Data Storage Sharing and Security policies
Reviewing and monitoring Cloud Management reports
Managing content databases and creating new ones as required
Receive, proof, and distribute CDRL data deliverables.
Managing site layout structure and content.
Assist with Reports and Data Extraction
Troubleshoot Data related problems and maintain Security of Data
Data Manager
Mainsail Group Hanscom, AFB Bedford, Mass Sept 2020 - present Responsible for Creating Statement of Work rules and processes, for contractors to follow for transmitting Data in the Cloud1 Network and maintaining, upgrading existing Data system access as necessary.
•Create, and maintain revisions to, the Contract Data Requirements List (CDRL) packages.
•Audit and review IT system configurations.
•Maintain the CM/DM library and software repository.
•Application vulnerability scanning and testing.
•Manage and control product baselines.
•Arranging scheduled upgrades
•Receive, Proof, and distribute CDRL data deliverables,
•Monitor Compliance of CDRL data deliverables.
System Administrator Contract
Healthdrive Corp Dec 2019 – Sept 2020
Provide training and assistance for all system users. Responsible for meeting the needs of the facility through designing, testing, and implementing technical systems. Establish SQL Management procedures and configurations to maintain confidentiality and Security of computer files and Electronic Medical Records.
•Administer Operation Network Services according to policies and procedures.
•Coordinate and implement Network software and hardware upgrades.
•Troubleshooting SQL, Management Studio Electronic Medical Record issues
•Network Administration Campus Migrations and upgrades.
•Build operational Operations and Maintenance (O&M) checklists.
•Monitoring related systems to proactively identify performance issues.
•Document and implement approved configuration changes.
•Manage access control lists and networking equipment.
•Perform routine maintenance on components and equipment.
Network Support (NOC) Contract
Jacobs Technology Logan Airport Massport Mar 2019 – Oct 2019 Responsible for the configuration, deployment, monitoring and maintaining of local and wide area networks (LAN/WAN) that link to numerous computer platforms, operating systems, and network topologies.
•Administering the operation of LAN/WAN network services according to policies and procedures
•Coordinating and implementing network software and hardware upgrades
•Troubleshooting and resolving LAN/WAN performance, connectivity, and network problems
•Administering LAN/WAN security and malware control measures
•Build operational Operations and Maintenance (O&M) checklists.
•Monitoring LAN/WAN-related systems to proactively identify performance and operational issues.
•Documenting and implementing approved configuration changes.
•Managing access control lists and networking equipment
•Performing routine maintenance on network-related components and equipment
System Administrator
Cambridge Education 2016-2019
Responsible for the Installation of Network infrastructure for Cambridge Education Group sites in America on all Major College and University Campus sites as well as Analysis, Manage Support Staff and service support for the data and Video communications Network in North America and the United Kingdom for Cambridge Education
•Maintain Network Security and Ensure Compliance with Security policies and procedures.
•Provide installation and Service support for Servers, Cisco Routers, Switches and Firewalls.
•Evaluate hardware and software, including peripheral, output, and related equipment.
•Participate in the development and implementation of network-related procedures and standards.
•Configuration and Service support Exchange Server Administration, Active Directory, and Group policy
•Interface with vendors to ensure appropriate resolution during network outages.
•Develop and implement testing strategies and document test results.
•Manage and provide training to Junior IT Staff members and Clients.
•Provide Service Support for Citrix receiver applications XenApp/Xendesktop
•Manage IT Services, Staff and Support for Campus sites across the USA.
•(SolarWinds)Network Performance Monitoring Problem resolution and intrusion Detection
•Provide Windows and Mac desktop support for OS, software and hardware for Campus Staff and Students.
•Fortinet Wireless Controller, access point configuration and service support
•Skype Configuration Administration and Service Support
•Provide Campus support for Windows 7, 8, 10 Operating systems and all Apple IoT and Android devices.
•ITIL v3 Certified.
•Manage ISP, Network and Telecom Support Vendors
Network Administrator, (NOC) Network Operation Center Contract
General Dynamics Information Technology 2015-2016
Responsible for the analysis, administration security and service support of Voice, Video, and the data communications Network for the Next Generation (Mass, NG911) project. (NSOC) Network Security Operation Center.
•Manage the usage and performance of voice, video and the NG911 data communications.
•Maintain network security and ensures compliance with security policies and procedures.
•Evaluate Server hardware and software, including peripheral, output, and related equipment.
•Participate in the development and implementation of network-related procedures and standards.
•Provide troubleshooting and service support for Cisco Routers and Switches.
•Interface with vendors to ensure appropriate resolution during network outages.
•Develop and implement testing strategies and document test results.
•Provide training to IT Staff members and end-users.
•Research, recommend, test, design, configure and implementation of various solutions.
•Active Directory adds moves and changes.
•Network Intrusion-Detection (AlienVault USM)
•Network Performance Monitoring and Problem resolution using Wireshark NPA (Solarwinds)
•SIP Monitoring and troubleshooting active and passive testing using Star Trinity
•Monitor and service support for VMware servers using vSphere Client.
Application Administrator contract
Brandeis University, Waltham, Mass 2014-2015
Responsible for providing application support for end users on configurations, capabilities, and functionality. Support includes maintenance of application and data environments for development, test, staging, and production; Track vendor software release schedules and coordinating installation, testing and implementation of new versions.
•Provide Application Installations and problem resolution for various Web Hosted and SQL data base applications.
•Proactively monitor JIRA Service desk ticket system and resolve Application Support issues.
•Provide Support for CS Gold, EMS And ARMS Campus System COTs Applications
•Provide detailed technical documentation of issues and resolutions.
•Install Application updates /Security patches.
•Microsoft office 2007, 2010 and 2013 Application Support
•Filemaker7-13 application Installation configuration and support.
•Manage and support, configuration of server environment.
•Monitor Baseline Compliance
•Managed ISP, Network and Telecom Support Vendors.
IS Coordinator
Universal Health Services, Westwood, Mass 2009-2014
Westwood Lodge Hospital - Pembroke Hospital - Lowell Treatment Center
Provide complete IT support for three Hospitals with 300+ end users.
•Maintain three facilities server environment upgrades, patches, and backups.
•Manage the build, installation, configuration of the server environment.
•Manage Active Directory, Group policy and OU’s and Trusts
•Managed Application Software and Hardware Vendors
•Manage asset inventory control through HEAM.
•Proactive management of service request tickets using service desk ticket system
•VMware-Support
•Avaya PBX and Cisco VOIP phone system support and upgrades
•Application Support for HEAM; McKesson, Citrix, Cerner, IBM AS400 and Lawson payroll
•Ensure Data Compliance HIPAA, JCAHO and DMH
Help Desk Analyst Contract
Hebrew Senior Life Rehab Center, Dedham, MA 2009 -2009
Provide technical support services to end users through phone, on-site visit or by taking remote control of their desktop to install troubleshoot and resolve technical issues on software, applications, PCs, laptops, printers, and LAN support.
Computer Field Technician
Fast-teks Computer Services, Foxborough, MA 2009-2009
Provide hands-on first level technical support services working directly with end users in both home and business environments to install troubleshoot and resolve technical issues with their computer environment.
Technical Support Specialist
American International College/Clark University
Braintree, Cambridge, Framingham MA 2008-2009
Provided first level technical support to faculty and students; troubleshooting, repair, and replacement of varying hardware configurations and software programs and applications.
CERTIFICATIONS
•CompTIA Security+
•CompTIA A+
•CompTIA Net+
•Configuration Manager
•Agile Certification
•Studying for CCNA
EDUCATION
Massasoit College Canton, Ma
Cisco Network Specialist (CCNA preparation) Fall 2018
Cyber Security Fall 2018
New Horizons Computer Learning Center, Boston, MA
MCSA/MCSE Certification Training
A+, Network+ Security+ Certification Training CCNA Training at Cisco Academy
American International College/Clark University, Braintree, MA
Microsoft Certification Program
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