Salesforce Administrator Developer

Nuriye Kahraman Salesforce Certified Administrator

Somerset, New Jersey 201-***-**** *************@*****.*** linkedin.com/in/nuriyekahraman Summary and Highlights

Salesforce Administrator with proven expertise in designing, developing, and implementing customized Salesforce solutions. Skilled in declarative configuration to extend platform functionality. Results-oriented professional adept at collaborating cross-functionally to understand business needs and deliver solutions. Strong analytical and problem-solving skills to troubleshoot issues and drive successful outcomes. Looking to leverage 3.5 years of Salesforce experience to contribute to an organization's growth and success. Bringing a track record of improving processes, increasing efficiency, and enhancing user experiences. Thrives in fast-paced environments and excited to take on new challenges in a Salesforce role.

Credentials

● Salesforce Developer 1 Certification

● Salesforce Platform App Builder Certification

● Salesforce Administrator Certification

● Salesforce AI Associate Certification

● Salesforce Associate Certification

Experience

Salesforce Administrator January 2024– Present

Lackawanna College

• Solely managed and maintained the Salesforce org, ensuring operational integrity and enhancing workflow efficiency

• Engineered email and task alert flows in Salesforce, enhancing lead assignment efficiency

• Set up Einstein Activity Capture with Microsoft 365, augmenting user productivity with integrated tools

• Assigned detailed system permissions via Salesforce permission sets, strengthening access control

• Implemented a lead capture integration from the company website to Salesforce, streamlining lead management

• Led user training on Salesforce Reports & Dashboards, boosting data literacy among team members

• Created fields on the student object to compare student geo address distances with each campus for better consultation regarding campus location

• Created a validation rule on a custom object for Enrolled and Released students to prevent their applications from being altered, thereby maintaining data integrity

• Regularly troubleshoot end-user errors/issues, averaging 9 tickets per week over the past six months. Average completion of task 97%

• Integrated Salesforce with Microsoft Outlook

• Integrated 3rd party applications like Dialpad

• Created and optimized an approval process to improve efficiency in Health Science specialty program approvals.

Salesforce Developer/Administrator August 2022– October 2023 Triforcia LLC

● Integrated banking software with Salesforce using Lightning components, achieving a 96% success rate through real-time data synchronization with external APIs, thereby enhancing data accuracy and user experience

● Utilized screen flow to display available car listings on the user interface for a European peer-to-peer car rental app that is streamlining business in the US

● Created a future Apex class to streamline account object updates, achieving 100% code coverage and enhancing data reliability

● Implemented a batch Apex solution to streamline contract term updates and automate email notifications to accounting teams, enhancing efficiency and collaboration

● Configured mortgage applications across various companies by developing custom buttons and automating tasks achieving a remarkable 98% success rate in operational efficiency o Automated screen flow; ‘Draft’ status auto-updates to ‘Pending’ upon approval submission

● Deployed a project tracking app complete with user accounts and detailed reporting features, utilizing change sets for seamless sandbox-to-production deployment o Implemented a duplicate rule to flag potential duplicate projects based on matching client and field names

o Configured record types and page layouts for Freelancers and Employee Project Members Salesforce Administrator/Business Analyst April 2023 – August 2023 Clicked

● At Cricket Wireless, improved billing and service protocols with Omnichannel, chatbot, service console, and dynamic reporting dashboards which boosted customer satisfaction

● Optimized lead conversion and streamlined approval processes, boosting productivity through automated processes and stakeholder input

Entrepreneur/Lead Montessori Preschool Teacher January 2022– August 2022 EnrichED Minds Academy LLC

● Managed student data using Salesforce as an end user, including lead tracking and reporting o Updated list views, created documentation, and met with admin to discuss reporting processes Instructor June 2021 – January 2022

Respect Graduate School

● Used Google Classroom to enhance team collaboration and streamline work management processes

● Utilized Slack to foster communication and coordinated efforts among teaching staff and project teams

● Utilized Microsoft Excel to systematically record, organize, and analyze student performance data Skills

Salesforce: Apex Programming Async Apex SOQL SOSL Lightning Web Component Data Modeling and Management VS Code DevOps Center REST APIs Integration Triggers Agile Methodology Visualforce HTML CSS JavaScript Salesforce Lightning Data Visualization Aura Components XML Einstein Analytics Reports and Dashboards Flow Validation Rules Sales Cloud Service Cloud Experience Cloud

Other: Slack Excel Leadership Strong Communication Self- Motivated Disciplined Continuous Learner Teamwork Project Management Adaptability Diligent Problem-Solver Education

Bachelors of Arts & Masters of Arts Rutgers University New Brunswick, New Jersey

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