Customer Service Support

Rashard Shaw

**** ********** **. 410-***-****

Baltimore MD 21229 *************@*****.***

Highlights of Qualifications

A resourceful and goal oriented team player with over 5 years of experience in general customer support and satisfaction. Strong organizational and communication skills a proven record of facilitating support services in fast-paced professional environments. Skills

Typing Speed: 30 w.p.m.

Knowledge of Microsoft Word, PowerPoint, and Excel Strong oral communication skills

Strong analytical and organization skills

Professional Experience

08/16- Current Freight/Grocery clerk

The Fresh Market

● Stocking a variety of the department’s specialty grocery products throughout the day and answer specific customer questions; maintain quality product levels all while ensuring outstanding customer service at the counter.

● Demonstrate the ability to be organized, to work independently and with the team to provide the highest quality shopping experience, all while maintaining the overall appearance of the department; ensuring cases are well-merchandised and properly signed to ensure the highest quality products and supplies are available to complete tasks efficiently. Follow approved procedures for receiving, weighing, and breaking products.

● Unloading and breaking down deliveries as needed; stocking cases and coolers with products; Maintain proper product assortment, merchandising and product quality on the sales floor and following rotation standards when filling items are running below acceptable levels.

● Quality and safety duties include receiving, inspecting and storing products to ensure quality, following proper cleaning and sanitation procedures, operating equipment in a safe and focused manner while tracking date and rotation of products and completing any necessary reports. Follow all company guidelines and procedures, to include but not limited to, safety and sanitation and preparation while providing overall exceptional service to ensure a positive and lasting customer impression. Proper cleaning includes washing floors, walls, coolers, and storage racks daily. Adhere to all local, state, and federal health and civil code regulations.

● Observe all store rules and Company policies, shift operating hours at all times as scheduled or assigned by Store Manager. Must wear approved hat or hair net.

● Perform other duties and assignments as directed. 01/15-08/16 Environmental Service

Baltimore Community High school

● Provide 5- Star Customer Service for patients, families, visitors, and staff as a point of contact and communication.

● Help improve and/ or sustain Patients Satisfaction of comfort on unit.

● Serving as “Directors of First Impression” on unit by creating positive, efficient, clean first and lasting impressions.

● Assist with initial problem resolutions related to patients` and families` environmental concerns in collaboration with the Clinical Customer Service coordinator (CCSC) and nursing staff. 01/11-08/2015 Research Assistant

Nielsen – Columbia, Maryland

● Supports business and client relationships by accurately reporting consumer satisfaction trends.

● Identify opportunities, design and propose appropriate research ideas.

● Prepare accurate consultative top line reports.

● Field consumer surveys and report company marketing trends 09/09-01/12 Customer Service Representative

Stop Shop & Save – Baltimore MD

● Utilized and adhered to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.

● Assisted in utilizing monthly updates, communication books, etc. in accordance with company merchandise presentation standards.

● Assisted with department fitting room recovery and sales floor returns in accordance with merchandising standards.

● Demonstrated initiative to work independently to meet presentation and recovery expectations.

● Maintained fitting rooms, sales floor, and work areas according to company best practices.

● Followed company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.

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