Quality Assurance Customer Support

DERRICK MILLER

West Palm Beach, Florida ***** 561-***-**** ***************@*****.*** WWW: Bold Profile Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Punctual and hardworking with basic electrical knowledge and abilities. Also willing to take on any task to support team and help business succeed. Also,experienced with loading and unloading various types of materials and goods. Utilizes safe and efficient material handling techniques to maintain workflow. Knowledge of warehouse management systems and inventory control.

• Team Collaboration • Customer Support

• Product Knowledge • Problem Resolution

• Customer Needs Assessment • Quality Assurance

• Heavy Lifting • Dependable and Responsible

• Wiring installation • Reach truck operation

• Forklift operation • Truck loading and unloading Loader, 11/2024 - Current

Lowe's Companies, Inc – Lake Park, Florida

• Completed daily forklift inspections, ensuring proper functionality before starting work shifts. Assisted in order fulfillment by efficiently picking orders using the forklift, meeting customer demands in a timely manner.

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• Loaded and unloaded pallets quickly and safely, managing work load priorities. Operated heavy machinery such as forklifts, pallet jacks, and reach trucks to safely transport materials within the warehouse.

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• Assisted in organizing and stocking products in warehouse. Minimized damage to products during transportation by following proper stacking techniques according to weight and size specifications.

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• Supported warehouse staff with manual lifting tasks when needed, fostering teamwork and enhancing PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

overall productivity.

Customer Service Associate (Electrical & Lighting), 11/2021 - 11/2024 Lowe's Companies, Inc – Lake Park, Florida

• Answered customer questions about policies and procedures with friendly and knowledgeable approach

• Helped customers navigate store, complete sales and process returns

• Supported team with receiving, pricing and merchandising

• Located requested items from racks or storage areas

• Offered customers information about products, services, prices and special offers Enhanced customer satisfaction with fast, knowledgeable service on electricity and lighting with positive attitude and focus on customer satisfaction.

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• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback. Electrican Certification: 07/2023

Interplay Learning Academy - Remote

High School Diploma : 05/2022

Palm Beach Gardens High School - Palm Beach Gardens, Florida Interplay Learning

• Certified Forklift Operator - Nov 2024

• Certified Reach Truck Operator - Apr 2025

• Three and Four-Way Wiring and Installation July 14,2023

• Electrical Career Readiness July 14, 2023

• Intro to Electrical Code June 23, 2023

• Lockout/Tagout Awareness June 18, 2023

• Ladder and Fall Safety June 17, 2023

• Electrical Safety June 17, 2023

• EMT Conduit Bending June 17, 2023

• Ampacity and Wire Sizing June 17, 2023

• Electrical Devices June 16, 2023

• Electrical Installation June 16, 2023

EDUCATION

CERTIFICATIONS

• AC Motor Lab June 16, 2023

• AC Power June 7, 2023

• Building DC Combination Circuits June 7, 2023

• Building DC Circuits June 7, 2023

• Hand and Power Tools for Electrical Work June 4, 2023

• Electrical Tools June 4, 2023

• How to Use a Multimeter June 4, 2023

• Fundamental Electrical Concepts June 3, 2023

• Math for Electricians June 3, 2023

• Becoming an Electrician June 3, 2023

English

Native or Bilingual

LANGUAGES

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