Customer Service Data Entry

Ashley Osmer Harmon

Gardendale AL

205-***-**** ************@*******.***

PROFESSIONAL SUMMARY

Dedicated Claims Specialist with extensive experience in investigating and processing insurance claims, specializing in subrogation. Strong attention to detail, analytical prowess, and excellent communication skills have led to a proven track record of efficiently resolving complex claims. Demonstrated expertise in coordinating with attorneys, insurers, and third-party vendors to expedite claims resolution effectively. Proficient in conducting thorough research and analysis of insurance policies to ascertain coverage limits for subrogation claims, maintaining precise records and documentation to ensure compliance with legal and company standards.

SKILLS

• Data Entry • Subrogation

• Customer Service • Auto Insurance

• Negotiation Skills • Analytical Thinking

• Communication • Detail Oriented

• Claims Processing • Guidewire

• Excel • Claims investigation

WORK HISTORY

CLAIMS ADJUSTER,/SUBROGATION 01/2024 to 01/2025

CSAA Insurance Group - Remote

Provided exceptional customer service by guiding policyholders and claimants through the claims process, addressing inquiries, and ensuring timely resolutions.

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Investigated and finalized liability for collision and property damage claims by gathering evidence, obtaining recorded statements, and analyzing police reports.

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Coordinated vehicle repairs with approved body shops and arranged rental services for customers as needed.

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Managed claim-related communications by promptly answering emails and returning voicemails to ensure efficient case handling.

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Processed payments to vehicle owners, third parties, and repair facilities in accordance with policy coverage and claim evaluations.

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Handled commercial claims for various vendors, ensuring accurate assessment and resolution.

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Maintained detailed claim documentation and adhered to company guidelines and regulatory requirements.

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SUBROGATION SPECIALIST / TOTAL LOSS ADJUSTER 01/2019 to 01/2024 Kemper - Remote

• Investigated and managed subrogation and total loss claims from initial assessment to resolution.

Negotiated settlements with third parties, policyholders, and claimants to secure reimbursement and ensure fair compensation.

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Conducted vehicle assessments to determine total loss eligibility and evaluated market value using industry tools and standards.

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Maintained meticulous records of claims, communications, and regulatory documentation with strong data entry and organizational skills.

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Collaborated with legal teams, insurers, and internal departments to streamline subrogation and recovery processes.

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Delivered high-quality customer service by addressing questions and resolving issues with professionalism and empathy.

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• Passed Alabama Property & Casualty Adjuster License Exam. CLAIMS ASSOCIATE 01/2010 to 01/2019

State Farm

• On-the-spot award for leading Intake training for new team members. Managed the efficient intake of subrogation claims, collecting pertinent information and initiating the claims process.

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Maintained accurate and detailed records of claim intake, ensuring compliance with legal and company standards.

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Communicated with insured individuals and third parties to gather information and address inquiries related to subrogation claims.

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Collaborated with internal teams for the seamless transition of subrogation claims to subsequent stages.

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EDUCATION

Western Governors University BS

Business Administration, 05/2025

Gardendale High School - Gardendale, AL High School Diploma 01/2003

Completed

CERTIFICATIONS & COURSES

• Property and Casualty Adjuster License

• NPN 19378155

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