Technical Support United States

Darlene Washington

312-***-**** ***************@***.*** Chicago, Illinois 60616

OBJECTIVE

To obtain a position in a clerical post in a part time role

EXPERIENCE

Benefit Authorizer March 1981 – April 2014

United States Department of Social Security

List of Positions: Clerical Typing, Secretary, Case Examiner, Technical Support, Benefit Authorizer

●Reviewed client cases

●Processed a variety of claims

●Typed and mailed notification letters

●Contacted beneficiaries concerning their cases

●Represented organization in answering phone calls from clients and addresses their needs

●Managed patient accounts, handling their online accounts

●Entered data on forms and online accounts

●Transcribed client cases into summaries and letters

●Managed schedules and calendars for team members and client

SKILLS

●Team Player

●Data Entry

●Typing Proficiency

●Filing and Organization

●Time Management

●Detail Oriented

●Customer Service

●Office Equipment Operation

●Research Skills

●Problem Solving

●Multitasking

●Confidentiality Management

EDUCATION

Associative Arts Degree June 1980

Central YMCA Community College

AWARDS/RECOGNITIONS/VOLUNTEER WORK

●Certificate of Outstanding Achievement in Exemplary Contributions and Dedicated Service as Corresponding Secretary of BAAC 1998-1999

●Certificate of 30 Years of Service for the Government of the United States of America March 14th, 2011

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