Customer Service Pharmacy Technician

RaeAnne Jones

*** * *** **

Brooklyn NY *****

Cell (919-***-****

************.****@*****.**

EXPERIENCE

January 2018-present

Pharmacy Technician

PTCB Certification # 30251467

●Accurately pour, measure and label medications

●Take Refill Request over the Phone, Process the Refill in the Computer

●Use pharmacy software to process insurance claims and resolve billing issues.

●Prioritize tasks and manage workload in a fast paced environment.

●Monitor stock levels, order medication and supplies and insure proper storage

March 2003-December 2016

Assistant Customer Service Manager

●Provide Customer Service Excellence with Enthusiasm, Listening, Empathy and Follow-Through

●Planned and Prepared Work Schedules based on Forecasted Sales using Enterprise Workforce Management Software

●Instructed Associates on how to Handle Difficult and Complicated Situations

●Adaptable to change and helping my Team through Changes

●See to Keeping Associates Up to Date in Training using CBT and Floor Guidance

Accounting Assistant/ Customer Service Clerk

●Compared Store Totals Report to Balance Money, such as Deposits, Cash in and out, Credits and Debits.

●Handled Discrepancies Immediately, by Informing Management, and Backtracking every single Transaction until Discrepancy was Solved.

●Kept Accurate Financial Records.

●Western Union Agent Following all Policies and Procedures.

Scanning Coordinator/ Vendor Receiver

●Maintained Overall Price Integrity in the Store, Conducting Weekly Price Changes and Updating Promotional Signs.

●Made sure Vendor and Warehouse items were matched correctly with Shelf Tags, and if not, Remove Item

●Reduced Shrink by Verifying Actual Product to Packing Slips and Invoices, Signing and Accurately Filing Paperwork

●Refused Unauthorized Shipments per Policy and Procedure

●Stocked Shelves and Ordered Merchandise, Making sure to Fill Empty Holes and Avoid Overstock

●Prepared Damaged and Deleted Merchandise Returns to the Warehouse and Venders.

EDUCATION : Peace College A.A.

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