Customer Service Quality Control
Resume:
Leslie Yoesting
Flint, MI *****
********************@*****.***
Work Experience
Manager
Just Love Coffee-Nashville, TN
April 2018 to May 2022
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image Server
Cracker Barrel,-Nashville, TN
October 2019 to June 2021
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist patrons in making informed dining choices
• Maintained cleanliness and organization of assigned workstations, including table setup, silverware polishing, glassware restocking, and condiment replenishment
• Assisted in training new waitstaff members on restaurant policies, procedures, menu knowledge, and customer service standards
• Resolved guest complaints or concerns promptly and professionally by actively listening to their feedback and offering appropriate solutions or accommodations Grader
Goodwill-Nashville, TN
March 2018 to October 2019
• Worked effectively as part of a team to complete projects within specified timelines
• Assisted in training new grader operators on safe operation techniques and best practices Education
Some college in Management
Strayer University-Virginia - Flint, MI
April 2022 to August 2024
Skills
• Management (6 years)
• Customer service
• Leadership
• Restaurant experience
• Food safety
• Cash handling
• Team management
• POS
Certifications and Licenses
Driver's License
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