Customer Service Front Desk
Resume:
MELISSA GOMEZ
SKILLS
• Palantypist
• Google Docs
• Microsoft Outlook
• Excel
• Math & Grammar Tutoring
LANGUAGES
Spanish
Limited Working
EDUCATION
Introduction To Cosmetic And Skincare Science
Olay, New York
July 2020
Eye Technique Course Eyeshadow Technique
Makeup Forever Academy, New York, NY
January 2012
Bachelor of Science (B.Sc.) Marketing
St. John's University, Queens
GPA: Dean's List Cum Laude
PROFESSIONAL SUMMARY
Ability to multi task and work efficiently in fast paced environments. Inquisitive and always eager to acquire and build new skills. Years of customer service experience with the capability of working well in a team or independently.
WORK HISTORY
April 2023 - Current
Front Desk/ Optician Assistant Baldwin Optometry P.C., Baldwin, NY February 2022 - November 2022
Stylist Banana Republic, Grand Central Terminal, New York, NY December 2021 - January 2022
BEAUTY ADVISOR SEPHORA, New York, NY
Supported optometrists during eye examinations by preparing necessary equipment and documentation for smooth procedures
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• Scheduled appointments and managed patient records Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction
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Conducted pre-screenings and preliminary tests for patients before examinations
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Improved patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting
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• Collaborated with opticians to ensure accurate prescription orders Developed strong relationships with clients by providing excellent customer service and listening to their needs
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Maintained up-to-date knowledge of fashion trends and industry news, to ensure relevant styling suggestions for clients
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• Processed payments and operated point of sales during checkout service
• Maintained merchandise to showcase rooms and boost sales
• Perform all cash transactions for products, exchanges, and returns
• Inform and enroll customers in Sephora's loyalty program
• Greet customers and be passionate in providing customer service Listen and determine customers' beauty and haircare needs, and suggest products to meet their needs
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CONTACT
15909 134th Avenue, Queens, NY
11434
*******.*********@*****.***
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