Customer Service United States

Jelonie Smith

Colton, CA ***** Phone: 909-***-****

*******@*****.***

Objectives

I am a highly reliable, motivated, and focused leader with a strong ability to work independently in both fast- paced and repetitive environments. I am seeking to leverage my protection and security skills to build a robust career in the Protection Services industry.

Skills

Experience

360 Global / San Bernardino, CA

JAN 2023 - PRESENT 2023

● Patrol assigned geographical areas to prevent crime, and enforce laws, regulations, and vendor policies.

● Uphold the department’s customer service philosophy.

● Create a positive experience for customers

● Check buildings for security. Observe structures, persons, and vehicles for suspicious activity Brandon Knight Security / San Bernardino, CA

OCT 2022 - May 2023

● Ensured that visitors did not linger in or around the dispensary premises, promoting brief and efficient visits.

● Controlled traffic to ensure the safety of everyone, including dispensary staff.

● Ensured no loitering or smoking occurred on site. Brinks / San Bernardino, California

DECEMBER 2021-JUNE 2022

● Ensured secured transportation money, checks, and valuables.

● Pickups and Deliveries - Made pickups at ATMs, businesses, and other locations, and delivered to banks or other secure facilities.

● Maintained security and control cargo and vehicle to prevent theft or loss.

● Route Management- Following established routes and schedules closely to ensure timely and efficient service

● Safety Protocols - Ensured a safe environment for colleagues and customers by adhering to safety protocols and road safety regulations.

• Communication • Weapon maintenance

• Problem Solving • First aid

• Surveillance • Critical thinking

• Patrolling

Jelonie Smith

Colton, CA 92324 Phone: 909-***-****

*******@*****.***

● Documentation- Completed necessary daily reports and paperwork to document all transactions and activities.

ProCom, Inglewood, California

AUGUST 2021-DECEMBER 2021

● Ensure a safe environment through diligent team efforts, including active patrols and strict access control. Respond promptly to distress calls, panic alarms, and emergencies involving disorderly conduct, disruptive individuals, and other incidents.

● Always remain visible and observant, greeting staff, guests, and vendors courteously and attentively.

● Perform inspections, guard entry points, verify visitors, inspect packages, and manage crowd control.

United States Army / Fort Campbell, Kentucky

APRIL 2019 – August 2020

● Worked to defend the USA against any threats on the ground, assist in reconnaissance, and help mobilize troops and weaponry to support missions.

● Delivered relevant and current intelligence collected through wide-scale reconnaissance and surveillance to superior command in coordination with US Border Patrol. Border to prevent breaches of illegal persons and crimes.

● Supported effective control of platoon by helping leader with both operational planning and oversight.

● Coordinated squad actions with adjacent troops and supporting elements and communicated defense plans and actions.

● Conducted field searches using monitoring surveillance equipment.

● Developed solid relationships with staff, customers, and vendors. FedEx /Chino, California

AUGUST 2018 – FEBRUARY 2019

● Supported efficient team packing operations, assembling boxes and containers in advance for ease of use.

● Kept inventory accurate by performing counts on schedule.

● Protected products from damage during shipping with proper padding. UPS /Ontario, California

JUNE 2016 – AUGUST 2018

● Increased load capacity with well-organized and balanced pallets.

● Kept inventory accurate by performing counts on schedule.

● Achieved delivery targets with quick picking, packaging, and shipments.

● Developed solid relationships with staff, customers, and vendors.

● Packed merchandise quickly as part of a seven-person assembly line.

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Jelonie Smith

Colton, CA 92324 Phone: 909-***-****

*******@*****.***

Education

Colony High School, Ontario, CA

High School Diploma

References

Available Upon Request

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