Business Analyst Quality Assurance

Results-driven Senior Business Analyst & QA Lead with 18+ years of experience in the IT industry, specializing in business analysis, quality assurance, and process automation. Extensive experience supporting U.S. federal agencies, including IRS, USPS, and PBGC, with full SDLC involvement across Agile and Waterfall methodologies. Adept at requirement gathering, stakeholder collaboration, test planning, automation testing, and process optimization. Skilled in leading cross-functional teams, mentoring junior analysts, and driving project success with a focus on efficiency, accuracy, and compliance. Seeking a full-time opportunity in a Business Analyst, QA Lead, or IT Specialist role where I can leverage my expertise to support mission-critical projects, enhance business processes, and contribute to organizational success.

Profile

Address: 6678 Jackson Fields Ct., Centreville

20121, VA

Phone number: 703-***-****

Email address: ************@*****.***

Web: https://www.linkedin.com/in/indu-sriram-

6677a014/

Personal Information

EDUCATION

05/1996 INDIA

Bachelor of Commerce

University of Kerala

05/1997 INDIA

Diploma in Computer Science

TATA Unisys

TECHNICAL SKILLS

– PROCESSES

SDLC

Waterfall

Agile Life Cycle

Management

Scrum

Section

508/Accessibility

SOX Compliance

CMMI Lvl. 3

– MS OFFICE APPLICATIONS

MS Word

MS Excel

MS Visio

MS Power Point

TECHNICAL SKILLS

– REPORTING TOOLS

Microstrategy

SAP Business Objects

– REQUIREMENT TRACKING TOOLS

Quality Center/ALM

Sharepoint

VersionOne!

– AUTOMATION TESTING TOOLS

QTP

UFT

UiPath

PROFESSIONAL EXPERIENCE

10/2024

IT Specialist

Internal Revenue Service (IRS)

Serving as an IT Specialist in the Robotic

Process Automation (RPA) team, developing

automation solutions for multiple IRS business

units using UiPath.

Key Responsibilities:

Coordinate with Center of Excellence (COE)

team for automation handoff.

Work with Operations & Maintenance (O&M)

for project schedule, sprint planning, and

deployment.

Meet with business to gather requirements,

create Process Design Document (PDD+),

Privacy and Civil Liberties Assessment (PCLIA)

creation, Test Plan creation, Test Cases &

Automation Testing using UiPath.

Work with development team to clarify the

requirements, tracking the development

progress and making sure that automation

Indu Sriram

PROFESSIONAL EXPERIENCE

deployment is done on the scheduled date.

Work with Privacy Analyst to make sure that all

the information are captured on the PCLIA and

getting necessary approvals.

Support business during the User Acceptance

Testing (UAT), tracking defects reported during

UAT and follow-up with developers on the bug

fixes.

Make sure all the necessary artifacts approvals

are in place before the Prod deployment.

08/2010 – 10/2024 CHANTILLY, VA

QA Lead & Senior Business Analyst

GovernmentCIO (Salient CRGT Inc.)

Led cross-functional, cross-cultural teams

supporting United States Postal Service (USPS)

projects. Provided quality assurance and

business analysis for multiple mission-critical

applications, including ATS, CEI, NPA, FWAA,

GATS, LRRIS, and Corporate Library

applications.

Key Responsibilities:

Mentored a team of three junior testers,

guiding them through requirements elicitation,

test plan and test case development, automation

testing, and results analysis.

Coordinated code releases with multiple USPS

IT teams.

Managed project progress and Scrum

ceremonies using VersionOne.

Facilitated planning meetings and defined user

stories and acceptance criteria.

Maintained and prioritized the product

backlog.

Created and resolved Help Desk tickets and

Software Change Requests (SCRs) in

ServiceNow.

Conducted biweekly demos of developed

features for product owners and stakeholders.

Developed mockups as needed to support

business requirements.

Executed Functional, System Integration,

Performance, Compatibility, Smoke, and

Regression Testing.

Created automated test scripts using UFT.

Performed extensive backend testing using SQL

Developer and TOAD.

Maintained manual and automated test scripts

and generated results in ALM.

Uploaded and managed required artifacts in the

artifact library and SharePoint.

Collaborated with User Acceptance Testing

(UAT) teams to design and execute test plans

and test cases.

Provided mentorship and partnered with

colleagues to achieve project goals.

Tracked issues, facilitated resolution, and

PROFESSIONAL EXPERIENCE

delivered weekly status reports to stakeholders.

Authored user guides to assist end-users.

Generated MicroStrategy reports based on

customer requests.

Key Achievements:

99% on-time Sprint delivery, ensuring high-

quality and timely project execution.

Resolved 100+ Remedy/ServiceNow incident

tickets and supported 100+ successful releases

to meet business requirements.

Supported USPS Certification & Accreditation

(C&A) process, resulting in the full certification of various programs.

03/2010 – 07/2010 MCLEAN, VA

QA Analyst

ATS Corporation

Managed requirements gathering, testing, and

implementation of the Spectrum web-based

system developed for the Pension Benefit

Guaranty Corporation (PBGC). Led testing

efforts to ensure the successful deployment of

application enhancements and system updates.

Key Responsibilities:

Planned, conducted, and led overall testing and

quality improvement efforts for the Spectrum

2.0 web application suite.

Facilitated requirements gathering sessions

with business SMEs and stakeholders.

Participated in requirements, design, change

management, and project status meetings.

Developed and executed test strategies, test

plans, and test cases to validate application

functionality.

Collaborated with the business to manage

application access and security rights for users.

Engaged directly with customers and end users

during requirements discussions, user

acceptance testing (UAT), and end-user

training.

Set up and maintained test environments,

executed test cases, and documented test

results, defects, and issue resolutions.

Worked closely with development teams to

understand product requirements and testing

needs, ensuring the successful execution of

functional, UI, backend, security, performance,

and system-level testing.

Performed defect tracking and reporting to

ensure timely issue resolution.

Estimated QA efforts, developed timelines, and

coordinated with the QA team to meet project

deliverables.

Supported test automation efforts, leveraging

automated tools to improve test coverage and

efficiency.

PROFESSIONAL EXPERIENCE

Conducted extensive backend and performance

testing using SQL and TOAD.

Uploaded and managed large data transfers

between MS Excel and Oracle databases using

TOAD.

Conducted peer reviews and provided periodic

status reports to management on overall team

progress.

Key Achievements:

Successfully validated applications against all

approved requirements, ensuring zero defects

upon deployment across test and production

environments.

07/2007 – 02/2010 HERNDON, VA

QA Analyst

American Cadastre (AmCAD)

03/2006 – 05/2007 ROCKVILLE, MD

QA Test Engineer

Flow Charts Inc.

CLEARANCE LEVEL: Public Trust, MBI

STATUS: US Citizen

Others

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