Microsoft Azure User Support
Resume:
Sensitivity: Internal & Restricted
RESUME
A. DHANASEKARAN
**** ******* ***, *********, ******** 48328
E-mail : ************@*****.***
Mobile: +1-248-***-****
USA VISA: H1B
Master in a Reputed University, with my thorough background, independent thinking, industriousness, and ability to work in groups, I am confident that I will be able to contribute to research activities in the Technology field.
PROFESSIONAL EXPERIENCE:
Rich experience in M365 / Microsoft Azure (Microsoft Entra ID), Exchange 2010 / 2013/2016/2019, Hybrid Environment, MDM, End User Support Management
Experience in ADFS, Microsoft Azure Cloud-Network operations, and Private and hybrid cloud administration.
Experience in Mail gateway like IronPort / SOPOHS / Proof Point.
Experience in MS Collaboration with SharePoint Online, OneDrive for Business
Experience in SPF, DKIM, DAG, Patch management (SCCM)
Experience in SharePoint, MS Teams, OneDrive, Intune.
Experience in iOS and MacOS operating systems
Extensive experience and reliability with 24/7 On-Call coverage for P1 and P2 cases.
Experience in ServiceNow / JIRA tools.
TECHNOLOGY CORE QUALIFICATIONS
M365 and Microsoft Exchange 2007 / 2010 / 2013 /2016.
Active Directory Federation Services (ADFS)
Microsoft Azure Cloud components and architecture
T2T Migration and On-prem to Online Migration (Using Quest, BitTitan, and ShareGate)
Microsoft System Center Configuration Manager (L3 /L4 Support)
On Prem Active Directory, Microsoft Azure AD, SharePoint, MS Teams, OneDrive, Intune, DLP
MDM (AirWatch and Blackberry Works) / Cisco Iron port / Proofpoint
Microsoft Windows Server 2008 / 2012 / 2016, VDI etc. EDUCATIONAL QUALIFICATION:
Qualification Institution Year of passing Percentage Master of Science (IT) Bharathidasan University 2008 80.01% Bachelor of Science (Physics) Bharathidasan University 2006 53.96% Higher Secondary State Board 2003 58.16%
SSLC State Board 2001 68.40%
AWARDS
Best Steller Performance (2016 /2017/2019) In Wipro Technologies
Best Technical Engineer (2020) in Wipro Technologies
Certificate of Appreciation (2020) in Wipro Technologies
Summit Award Winner (2020) in Oracle
Sensitivity: Internal & Restricted
Project Details
Organization: Microsoft (Cloud Solution Architect / 2024 – Till Now) Role and Responsibility:
Accountable for design, development, implementation and management of Microsoft M365 / O365 services including but not limited to (Azure AD, Exchange Online, Intune, Teams, OneDrive, SharePoint Online, Azure Rights Management, DLP, Cloud App Security, Azure Information Protection including Intune and Microsoft Defender) and other cloud technologies.
Providing Microsoft 365 SME consultation by maintaining a thorough understanding of existing and emerging 365 and related core technologies and drive strategic office collaboration, modernization, and productivity roadmap initiatives.
Understand IT / business priorities and success measures to design implementation architectures and solutions (Microsoft 365 and Azure) and scope projects that solve business problems.
Working as the highest-level technical engineering expert for M365 infrastructure.
Responsible for Design, architect and lead the implementation of Cloud solutions using Microsoft Azure Services as per Azure Well Architecture Framework
Evaluate and recommend public and hybrid Cloud solutions, including Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS).
Collaborate closely with global teams to develop proposals, presentations, statement of work (SOW) and proactively recommend strategies around Microsoft technologies specifically M365 and Microsoft Azure.
Perform short term strategic consulting projects on Microsoft Azure, assessments, POC/pilots, map solutions to client business processes, and develop value proposition and business case.
Oversee the setup and execution of mobile device management (MDM) through Intune, multi-factor authentication (MFA), and conditional access controls.
Advice customers on various Cloud solution options, discuss benefits and risks of each, and recommend a solution that aligns with the customer's business needs and requirements.
Providing thought leadership and IT transformation recommendations for large collaboration programs around Microsoft Azure
Ensure that tenant-to-tenant and M365 migrations, as well as hybrid identity configurations (Entra ID, AD Connect), are professionally handled.
Providing expert guidance, assistance and communication on architectural designs, definitions and guidelines to stakeholders ranging from operational or project teams to senior level management.
Collaborate with IT staff, subject matter experts, business partners, clients and senior managers to understand business processes/functions/capabilities; assess the types of architecture service needed; plan, design, implement and support solutions and service delivery.
Design, develop, implement, and provide architectural oversight of technical solutions and provide direction, trouble shooting and optimization recommendations within areas of expertise; initiatives generally require operating across architectural domains (i.e., business, solution, information, etc.).
Conduct evaluation and comparison of alternative solutions; determines suitability within enterprise roadmaps and business plans; ensures the alignment of solutions with organizational strategies and needs and engages in risk assessment and mitigation.
Develop, implement and maintain a Configuration-as-Code methodology to help manage and standardize configurations across different Microsoft 356 tenants and Azure. Sensitivity: Internal & Restricted
PROJECT DETAILS:
Organization: Business Edge Singapore (Technical Lead – 2023-2024) Client: Ministry Of Education (MOE) / Seviora / FFMC Holdings Pte. Ltd Role and Responsibility:
Managed four Office 365 tenants and implemented security best practices for the environment.
Providing technical user support for incidents escalated from the helpdesk and resolving all M365 Application issues.
Supporting team to discover and equip with the latest M365 service offerings & product knowledge.
Managing 12000 + mailboxes including Desktop and Laptops.
Assisting in developing and implementing support strategies for the various Office 365 applications
Supporting customers with M365-related applications including Exchange Online, MS Teams, Teams Telephony, OneDrive, Defender, Intune, Office Suite, SharePoint Online, and other M365 core services.
Responsible for Intune-Mobile Device Management (Android and iOS), MS Office Suite
Rich experience in Inbound\Outbound mail flow troubleshooting on all the versions of the Exchange server.
Experience in Microsoft Intune (Deploy of applications to Windows, IOS, and Android devices)
Implement the new Office 365 features and functionality (Microsoft Teams, Office 365 Groups, and migrations to a target cloud O365 tenant, whether on-prem to cloud
Responsible for Post/ Pre Exchange-Migration Activity
Providing Mobile Device Management (MDM) & Mobile Application Management (MAM) Support
Performing daily health checks of M365 using various type of devices such as BYOD, and CORP devices.
Rich Experience on Intune (Device Compliance policies / Configuration profiles)
Responsible for Intune Endpoint security (Security baselines / Antivirus)
Deploying the Intune Application in both (Windows / iOS/iPad) and Managing App protection and configuration policies
Responsible for Build/setup, configure, and support end-user computing hardware and software including desktops, laptops.
Experience in Desktop EUC environment using leading methodologies (Windows 7 & 10 platforms)
Responsible for Root Cause Analysis (RCA) for End User Computing (EUC) related (including M365-related products) service problems as part of problem management.
Ensure that relevant updates and patches for all the Exchange on Prem Servers
Responsible for all the Major Incidents / Problem Ticket / RCA and CAB Approvals Project Details
Organization: Oracle Corporation Bangalore (IC-4) (Principal Exchange Administrator – 2021-2023) Client: Oracle / Australian Defense Force - Australia Role and Responsibility:
Led the messaging environment consisting of (Microsoft Azure, Exchange 2010 to M365, Teams / Slack Lync / Skype 2016, ActiveSync device (MDM), SharePoint, Windows 10, and other Office 365 apps) end to end.
Managing 150000 mailboxes
Provide service delivery for migrations, new implementations, and support for Microsoft Azure and Exchange 2010 till O365
Rich experience in deployment and support experience in O365/M365, Azure AD and ADFS
Ensuring the safety and security of the data in both Azure and O365 infrastructure.
Managing Infrastructure on Microsoft Azure, IaaS, including storage, networking, and security
Rich experience working with business, applications, and infrastructure teams to design and implement IAAS, PAAS, SAAS cloud, and hybrid cloud solutions.
Responsible for managing the resolution of user incidents and any escalated issues from the End User Services
(EUS) teams for EUC services.
Experience in the provision of application and OS maintenance and support services, either directly to users of the systems or to service delivery functions.
Managing the Directory synchronization, Relying Party Trust, SMTP, and Relay Hosting of messaging environments
Deploying Azure virtual machines using the Azure Portal, Windows PowerShell, and the Azure Command-Line Interface, performing configuration management, and enhancing Azure system security.
Responsible for technical documentation related to design, configuration, usage, troubleshooting, etc., for all Sensitivity: Internal & Restricted
Messaging infrastructure environments.
Project Details
Organization: Wipro Technology Bangalore (Senior Consultant – 2016-2021) Client: AXIS Capital Bank (USA) / UOB (Singapore- Bank) / Crédit Agricole CIB (Singapore) Project Involved:
Successfully Completed the Tenant-to-Tenant Migration project.
Successfully Completed the Exchange 2010 to O365 Migration Role and Responsibility:
L4 support of the messaging environment consists of Exchange 2010 and O365/M365.
Managing 45000 mailboxes in Exchange 2010 / 2016 / O365 with Hybrid Environment
Plan, Design and implement architecture for email infrastructure hosted on Microsoft Exchange Server 2010/2013 and O365 for a multi-thousand user base, spread across multiple sites and time zones.
Handling post-migrated issues like permissions and password issues for the users.
Administered and supported Office 365 and MS Exchange policies.
Setting up ActiveSync for the mobile messaging services.
Managed MS Exchange servers, AD applications, and public folders.
Resolved tenancy technical issues and monitored Office 365 systems.
Automated and executed Office 365 procedures utilizing Windows PowerShell. Administration of O365 and Lync 2013 with a good understanding of mail flow/SMTP, Monitoring, Reporting, and Integration with different technologies
Perform duties such as Setting Up Mailboxes, Device Enrollments / Mailbox Restorations - Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell
Support Knowledge Management initiative and assist Problem Manager with the creation of SOPs/ KBs
Reasonability to work with PTASK, Problem Ticket, RCA, CAB Approval, and SLA calls weekly. Project Details
Organization: Dimension Data Bangalore (Senior System Administrator - 2014-2016) Client: Nanyang Polytechnic (Singapore) / Keppel Infra (Singapore) Role and Responsibility:
Managed and monitored Microsoft Exchange Server 2010/2013/2016/2019 in a virtualized environment.
Configured and maintained Exchange Server environment by established policies and procedures.
Troubleshot and resolved Exchange Server-related issues such as replication, performance, and mailbox issues.
Performed server migrations, upgrades, and patching using Microsoft Exchange products.
Monitored server uptime, disk space, and resource utilization.
Managed backup and recovery of Exchange servers.
Implemented and maintained user accounts, mailboxes, and distribution lists.
Provided technical support for users in the use of Exchange services.
Maintained the security, integrity, and availability of the Exchange Server environment.
Worked closely with system administrators, application developers, and network engineers to ensure proper.
configuration and performance of the Exchange Server environment. PERSONAL INFORMATION:
Full Name : A. Dhanasekaran
Nationality : INDIAN
Passport Number& Expiry Date : P2885155 & 08/07/2026 VISA : H1B
I hereby declare that all the information furnished above is true to the best of my knowledge. PLACE: A. Dhanasekaran
Sensitivity: Internal & Restricted
DATE:
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