Quality Control Customer Service

MARK THOMAS

***********.*****@*****.*** 864-***-**** A t l a n t a, GA

30004

Summary

Seasoned Estimator with expertise in preparing estimates in the construction planning process. Talented in inventory management, overseeing equipment maintenance and negotiating contracts. Served as a professional liaison between clients and contractors. Committed to maintaining quality control and ensuring projects are completed on time. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Twenty years plus in the roofing industry. Skills

Preparing Estimates

Obtaining Bids

Project Planning

Schedule Coordination

Proposal Development

Construction and Building

Mathematical Problem-Solving

Project Management

Friendly, Positive Attitude

Good Work Ethic

Reliable & Trustworthy

People Skills

Organizational Skills

Critical Thinking

Customer Service

Active Listening

Computer Skills

Planning & Organizing

Problem Resolution

Supervision & Leadership

Relationship Building

Team Building

Team Management

Microsoft Office

Basic Math

Data Management

Maintenance & Repair

Experience

ARAC ROOF IT FORWARD

WOODSTOCK, GA

Commercial Construction Estimator

06/2022 - 10/2022

Obtained bids from vendors and subcontractors to make cost-effective selections.

Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans. Consistently followed up with customers to determine satisfaction levels. Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.

Monitored cost trends to assist management in cost reduction and process improvement.

Maintained detailed and organized records of bid documents, correspondence and other project-specific information. Analyzed blueprints and other documents to prepare time, cost and labor estimates.

Generated timely proposals to clearly communicate correspondence and bid clarifications.

Checked construction plans against actual field conditions to prepare estimates.

MT

Masters Roofing LLC Piedmont, SC

Commercial Construction Estimator

01/2014 - 06/2020 and 10/2022 -

04/2025

Formulated estimates and budgets ranging from $10,000.00 to

$1,000,000.00.

Consistently followed up with customers to determine satisfaction levels. Maintained detailed and organized records of bid documents, correspondence and other project-specific information. Analyzed blueprints and other documents to prepare time, cost and labor estimates.

Checked construction plans against actual field conditions to prepare estimates.

Solicited and collected subcontractor and vendor bids or quotations. Presented prepared estimates by assembling and displaying numerical and descriptive information.

Efficiently completed material orders, resulting in all projects being completed on time and under budget.

Analyzed blueprints and other documentation to prepare time, cost and labor estimates.

Rowdy Gents LLC Greenville, SC

Business Owner/Operator

06/2014 - 01/2016

Made financial and logistics decisions in best interest of company. Took care of escalated customer concerns to increase satisfaction. Assessed quality and approved work before releasing to clients. Promoted business on social media platforms to maximize brand identity and generate revenue.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Resolved issues quickly through meticulous research and quick decision- making.

Kept records for production, inventory, income and expenses. Kept up-to-date on regulatory changes affecting business operations. Devised business and marketing plans and prepared monthly financial reports.

Precision Roofing LLC Easley, SC

Business Owner/Operator

01/2000 - 01/2014

Consulted with potential clients to determine how company could best meet needs.

Made financial and logistics decisions in best interest of company. Developed estimates for Construction services based on in-depth knowledge of labor and material expenses.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Kept up-to-date on regulatory changes affecting business operations. Devised business and marketing plans and prepared monthly financial reports.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Directed implementation of strategic business plans to achieve goals and objectives.

Education and Training

Clemson University Clemson, SC

Some College (No Degree) in Computer Science

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