Support Specialist Customer Relations
Resume:
Detail-oriented Support Specialist and
Administrative Representative with
years of experience and a zest for
solving complex problems. Highly
organized, self-motivated, and
proficient with computers.
Key Skills
Professional Experience
Customer Relations Photo Support (VASR)
CES- Customer Engineering Services May 2022 - Present Clerical Warehouse Specialist & Analyst
Best Buy Distribution Center August 2021 - April 2022 C.E.O & Master Stylist
Diamonds and Pearls Hair Intl January 1990 - May 2021 Education
Cosmetology & Esthetics in Cosmetology
Baldwin Beauty School at Austin, TX January 1989 - January 1990 Towana
Barnes
Customer Relations
Support Specialist
6666 Chetwood Dr Apt 162
Houston, Texas, 77081
**************@*****.***
Motivated
Hardworking
Personable
Leadership ability
Efficient
Accountable
Goal oriented
Financially astute
Office Administration
Proficient in Microsoft Word
Proficient in Microsoft Excel
Proficient in Microsoft Power-point
Clerical Support & Knowledge
Traveling to multiple customer locations on a daily basis Interacting with customer’s employees, their management personnel, and their customers daily
Scheduling customer visits ensuring that projects and visit goals are completed timely
Assist customer with product promotions and support Providing customer training as required
Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities Evaluating equipment condition
Utilizing a phone application ticketing system to record daily activities Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Type in data provided directly from customers
Create spreadsheets with large numbers of figures without mistakes Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested Perform regular backups to ensure data preservation Sort and organize paperwork after entering data to ensure it is not lost Keep a record of Customer transactions, Routine reports and Sensative data Schedule Conference calls
Training & Supervising other Adminstrative Staff
Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
Recruiting salon staff that meets mandatory educational and licensing requirements. Preparing work schedules for salon staff.
Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
Monitoring salon supplies and equipment and ordering new stock as needed. Creating and distributing promotional material to attract new clients. Addressing and resolving client complaints regarding salon services and employee behavior.
Processing clients’ payments and maintaining accurate financial records. Ensuring that the salon is clean and well-maintained at all times. Complete required hours as contracted on Enrollment Agreement Take and pass written examination with a grade of 70 or above High School Diploma in General Studies
Ross Sterling High School at Houston,TX August 1982 - June 1985 Pass all practical lab activities with 70 or letter grade C or above
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