Network Security It Operations

ADAM RICHARD HAMILTON

Albuquerque, NM

*******************@*****.*** Mobile:502-***-**** linkedin.com/in/adamrichardhamilton

PROFESSIONAL SUMMARY

Results-driven IT professional with extensive experience managing and supporting complex IT infrastructures for mid-to-large organizations. Proven expertise in server administration, virtualization, and network security, with a strong track record of leading system migrations, optimizing IT operations, and enhancing business continuity. Skilled in deploying and maintaining enterprise solutions, including VMware, Citrix, Microsoft servers, and advanced monitoring tools. Adept at managing large-scale projects, streamlining processes, and reducing downtime while providing hands-on technical support across diverse environments. Consistently delivers innovative solutions, improves system reliability, and drives operational efficiency.

PROFESSIONAL EXPERIENCE

ACCOR HOTELS 2016 – 2024

Systems Infrastructure Administrator

Engineered IT infrastructure for 22 properties, managing 150+ Microsoft servers and 500+ workstations, ensuring 99.9% system availability and seamless operations across multiple sites. Supported diverse systems including ServiceNow, Oracle, Opera, Weblogic, Micros POS, Delphi, Assa Abloy Vingcard, Avaya and Duvoice telephony, and Inncom controls.

Directed end-to-end IT deployments for hotel launches in Nashville and Kansas City, completing projects on schedule and reducing setup costs by 15%.

Implemented Datto backup solutions for 70+ servers across 9 properties, reducing recovery time objectives and strengthening data protection.

Optimized virtualization environments with VMware and Hyper-V, boosting system performance while lowering operational costs.

Resolved 95% of Tier 2-3 IT support tickets via ServiceNow within SLA timelines, enhancing end-user satisfaction by 20%.

Designed and implemented robust Active Directory structures, improving access control and reducing unauthorized access incidents by 30%.

Managed and maintained SAN and NAS storage systems, including Dell Compellent, Synology, and X-IO Storage.

Configured and maintained FortiGate, and ZoneDirector switches and firewalls to ensure network security and reliability.

LP NETWORK, INC. dba Security Source (Formerly Martco, Inc.) 2002 – 2016

IT Manager / Systems Analyst

Oversaw IT operations for 100+ employees, managing Microsoft servers, PCs, laptops, Citrix XenServer, and VMware platforms. Managed infrastructure construction, including building physical servers, setting up server racks, CAT5 cabling and server room cooling solutions. Supported Windows Active Directory, automated patching, maintained anti-virus, and provided support for over 10 Windows 2000 and 2003 servers, 60 workstations, and various printers and scanners.

Led the migration from Citrix XenServer to VMware 5.5, improving server reliability by 35% and simplifying system management.

Introduced a server replication and backup strategy using Veeam, reducing potential downtime by 50% and ensuring business continuity.

Streamlined IT operations by deploying osTicket and Nagios monitoring tools, reducing incident response time by 20%.

Enhanced network security and reliability by configuring Cisco firewalls and optimizing LAN/WAN connectivity for remote offices.

Spearheaded the relocation of business operations, wiring a 10,000-square-foot facility, installing server racks, and designing cooling systems, ensuring zero operational downtime during the transition.

Developed and deployed video surveillance and access control systems for high-profile clients, achieving a 100% increase in security effectiveness.

Reduced network downtime by 30% by implementing advanced monitoring tools, including Snort and Wireshark.

CODESIC, INC. 2000 – 2002

UNIX Support Technician

Provided UNIX support for AT&T Wireless's proprietary wireless order entry system (NBO) in HP-UX and Solaris UNIX environments.

Streamlined AT&T Wireless’s UNIX server operations by developing custom scripts, reducing manual maintenance efforts by 25%.

Optimized Apache web server performance through MySQL, PHP, and Perl integration, improving page load times by 40%.

Maintained and monitored CORBA/NBO environments using crontab, shell, and Perl scripts, ensuring stable system operations across multiple servers.

Installed and configured Apache web servers and set up an IRC server to enhance team communication.

STITES AND HARBISON 1997 – 2000

Computer Technician

Supported the conversion of a DOS/Novell environment to a Windows 95/98/NT infrastructure for a multi-office law firm with over 350 employees.

Maintained 99% uptime for Windows NT servers and workstations across multi-office infrastructure, ensuring uninterrupted operations for a prominent law firm.

Administered enterprise backups, safeguarding 100% of critical client data with zero incidents of data loss.

Managed Microsoft Exchange Server, DOCS Open, and Citrix Metaframe administration, improving system reliability and user accessibility.

Handled complete on-site workstation assembly, hardware troubleshooting, and component replacement.

CENTURION COMPUTERS 1994 – 1996

Technical Consultant

Provided on-call consulting for PC hardware and software troubleshooting and assembly.

Installed and configured networking solutions for SMBs, improving connectivity and operational efficiency.

Specialized in custom PC assembly, including audio, video, and networking hardware installations.

TECHNICAL SKILLS

Operating Systems & Virtualization

Microsoft Server (2003–2019), Windows XP/7/10/11, UNIX (HPUX, SunOS, Linux), VMware, Hyper-V, CentOS Linux

Networking & Security

LAN/WAN design, TCP/IP, Cisco, FortiGate, Sonicwall and Untangle firewalls, Anti-Virus, network monitoring tools (ex. Wireshark, Snort, Ethereal, iptraf)

Backup & Storage Solutions

Microsoft DPM, Datto, Veeam Backup, Symantec Backup Exec, Barracuda, SAN/NAS storage systems (Dell Compellent, Synology, X-IO)

Applications & Tools

ServiceNow, Microsoft Office 2010-2016 and 365, Exchange Server, Oracle, Opera, Weblogic, Micros POS, Delphi, Assa Abloy Vingcard, Apache Web Server, Nagios Monitoring

Hardware Expertise

Dell PowerEdge, HP ProLiant, Lenovo ThinkSystem, PC and laptop workstations, Avaya and Duvoice systems, Enterprise cabling (CAT5/6), wired and wireless routers and switches.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor's Degree – University of Kentucky, Lexington, KY

CERTIFICATIONS:

Microsoft Certified Solutions Associate (MCSA)

Microsoft Certified Professional (MCP)

Microsoft Certified IT Professional (MCITP)

Microsoft Certified Technology Specialist (MCTS)

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