Customer Service Worker
Resume:
Giquendula Cooper
Shreveport, LA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Fufillment Associate
Amazon Warehouse-Shreveport, LA
November 2024 to Present
• Processed and fulfilled customer orders with a high level of accuracy and efficiency
• Maintained a clean and organized work area, following safety protocols at all times
• Achieved a XX% reduction in order processing time through implementation of streamlined processes
• Implemented barcode scanning system for improved tracking of returned items Direct Service Worker (DSW)
Volunteers of America-Shreveport, LA
September 2023 to March 2025
Assist individuals served with medication
Assist individuals served with daily life activities such as: meal preparation, reading usage, use of telephone, use of community services, housekeeping, clothing care, self-care, and personal hygiene Make food and non-food purchases for the home when requested. Cashier/Customer Service/Barista/Food Line Attendant Veterans Canteen Service-Shreveport, LA
July 2021 to August 2022
Manage the credit, cash and check transactions. Ensure that the checkout area is always orderly and clean. Operate scanners and cash registers in an efficient manner. Issue refund, receipts and change. Serving veterans food. Maintaining food line and making sure food pans were cleaned. Call Center Representative
Teleperformance-Shreveport, LA
May 2019 to March 2021
Answer incoming calls and resolve client's complaints. Identify and escalate issues to supervisor. Provide information to clients.
Line Attendant
Eldorado Casino-Shreveport, LA
November 2017 to January 2019
prepping and cooking food, changing out food items and pans, interacting with customers, maintaining cleanliness of buffet.
Barista and Cashier
Sam's Town Casino-Shreveport, LA
June 2016 to September 2018
Greeting customers, taking and preparing food orders, balancing cash registers, maintaining cleanliness of cash register, upselling items, making espresso drinks. Cashier/Customer Service
Kroger-Bossier City, LA
September 2015 to June 2016
Greeting customers, scanning food and household items, maintaining and balancing cash registers, training new employees, front desk duties such as answering telephone, scanning and faxing files. etc Office Clerk/Receptionist
Complete Approach Home Health Agency-Waskom, TX
February 2012 to January 2016
Assist nurses and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings and restocking supplies.
Caregiver/Personal Assistant
Family Care Services-Shreveport, LA
September 2009 to February 2014
Help disabled and elderly with daily living tasks. Education
High school diploma
Green Oaks High School - Shreveport, LA
August 2005 to May 2009
Skills
• Upselling
• Planograms
• Customer Service
• Cashiering
• Cooking
• Pricing
• Retail sales
• Café
• Caregiving
• Hospitality
• Serving Experience
• Leadership
• Time management
• Cash Handling
• Merchandising
• Food Service
• Microsoft Office
• Food Preparation
• Retail Sales
• Cash register
• Organizational skills
• Barista experience
• Coffee Experience
• Childcare
• Stocking
• Customer service
• Sales
• Nutrition
• Front desk
• Quick service & fast food restaurant
• Laundry
• Grocery store
• English
• Cash handling
• POS
• Personal assistant experience
• Communication skills
• Personal Assistant Experience
• Restaurant experience
• Barista Experience
Languages
• English - Expert
Certifications and Licenses
Driver's License
First Aid Certification
CPR Certification
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