Social Services Professional

Marna Wal

Prior Lake, MN 952-***-**** *********@*****.*** linkedin.com/in/marna-wal-msw-08897810b

SUMMARY

Compassionate and mission-driven social work professional with 6+ years of experience in care coordination, mental health services, and community-based support. Adept at navigating complex systems of care, facilitating interdisciplinary collaboration, and addressing social determinants of health to improve outcomes. Skilled in client engagement, crisis response, and resource navigation across diverse populations. Known for excelling in remote environments and building trust with clients through empathy, cultural humility, and advocacy.

SKILLS

Core Competencies: Case Management, Crisis Support, Intake Coordination, Community Outreach

Technical Tools: Salesforce, Microsoft Office, NGP VAN, Asana, Slack, Google Suite

Languages: Fluent in English, Spanish and Nuer

Interpersonal: Cross-Cultural Communication, Client Advocacy, Team Collaboration

RELEVANT EXPERIENCE

Case Manager – Cornerstone Community Outreach

Jun 2024 – Sept 2024 Chicago, IL

Delivered trauma-informed case management for single women experiencing homelessness, growing caseload from 5 and building toward 15 to allow for in-depth, client-centered support.

Conducted intakes, needs assessments, and individualized service planning focused on housing, benefits, mental health, and long-term stability.

Partnered with clinicians, shelter staff, and social service providers to ensure integrated, patient-centered care plans.

Bilingual Therapist / Case Manager – LoSAH – Center for Hope

Dec 2023 – Apr 2024 Chicago, IL

Provided bilingual therapy and case management to a growing caseload of 6 clients, targeting 15–20 for full clinic capacity.

Increased community visibility and trust by coordinating outreach events across schools, food programs, and newcomer networks.

Created and maintained a referral directory, streamlining access to mental health services for immigrant and refugee clients.

Organizing Director – Women for Political Change

Aug 2020 – Nov 2021 Minneapolis, MN

Directed statewide organizing efforts to engage communities in gender and racial justice advocacy.

Built cross-departmental workflows to align programming with evolving community needs.

Designed and implemented outreach strategies to strengthen the organization’s base and elevate community voices.

Organizing Fellow – Ilhan for Congress

Jan 2020 – May 2020 Minneapolis, MN

Reached 500+ constituents weekly through calls and door-to-door outreach in targeted senate districts.

Trained, coordinated, and supported volunteers in campaign organizing and voter engagement.

Managed voter data using NGP VAN DNC system and co-led community engagement events.

AmeriCorps High School Coach – College Possible, Patrick Henry High School

Aug 2018 – Jun 2019 Minneapolis, MN

Led ACT prep and college readiness programming for 80+ high school students in an under-resourced school increasing ACT scores by an average of 3 points.

Provided individualized support, addressing barriers to academic success and increasing postsecondary access.

Scaled outreach strategies to double student enrollment, recruiting over 1,000 new participants.

Monitored and reported progress using Salesforce and collaborated on cross-team initiatives.

LEADERSHIP AND ADVOCACY EXPERIENCE

NyaEden Foundation

Director of Community Engagement & Partnerships Aug 2020 – Present

Community Engagement Coordinator Aug 2018 – Aug 2020

MSW Field Placement (Kiphart Scholars Program, University of Chicago) Jun 2022 – Sept 2022

Graduate internship completed while serving in organizational leadership

Leadership and Stakeholder Engagement: Led 10+ biweekly meetings, expanding partnerships for East African women and girls.

Research and Program Development: Conducted 15+ hours/week of research on displacement, GBV, and access to care, informing program strategies.

Community Outreach and Advocacy: Organized a 40+ person town hall to drive community-informed advocacy.

Operational Improvements: Improved program reporting accuracy by 30% through Excel-based tracking systems.

EDUCATION

Master of Arts in Social Work – Clinical Concentration

University of Chicago, Chicago, IL 2021 – 2023

Kiphart Scholar

Bachelor of Arts in Global Studies

University of Minnesota, Minneapolis, MN 2014 – 2018

Minor: Spanish Studies

Study Abroad: MSID Ecuador, Fundación CIMAS (Quito, Ecuador); University of Cape Town (South Africa)

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