Scrum Master Software Development

Sathya Ramakrishna

Millburn NJ

Mobile: 201-***-**** Email: ********@*****.*** LinkedIn

Accomplished and result-driven Certified Scrum Master with a proven track record of leading and delivering successfully large-scale software development projects. Proven ability to foster collaboration, drive Agile ceremonies, and coach high-performing scrum teams to achieve and exceed expectations. Skilled in maintaining team focus, resolving impediments, and ensuring consistent delivery in fast- paced, rapidly evolving environments.

HIGHLIGHTS

● Over 15+ years of experience delivering high-performance, scalable enterprise applications, with expertise in managing complex projects throughout the entire software development lifecycle.

● 6+ years in Agile environments, including 5+ years as a dedicated Scrum Master leading cross-functional teams delivering high-quality solutions.

● Proven track record of delivering solutions for complex domains, including health care, pharma, airline, telecom, financial, and market data.

● Proven expertise in Agile/Scrum practices, including sprint planning, backlog refinement, burn-down tracking, velocity monitoring, and user story grooming.

● Proficiency in agile delivery, reporting and metrics tracking.

● Experienced in removing impediments and fostering seamless team collaboration for efficient project delivery.

● Represented teams in Scrum of Scrums and PI planning sessions under the Scaled Agile SAFe Framework® ensuring alignment with program-level objectives.

● Skilled in driving sprint goals, maintaining team focus, and delivering solutions in fast-paced, dynamic environments.

● Strong communicator with a demonstrated ability to collaborate with stakeholders at all levels, including director and executive leadership.

● Deep knowledge of software development best practices, Agile facilitation techniques, and modern development tools like JIRA, Azure DevOps, Miro and Confluence.

● Hands-on experience in Spring Boot microservices and Java/J2EE development, delivering robust and scalable solutions.

● Recognized with multiple client accolades for on-time, high-quality project delivery and innovation in software solutions. PROFESSIONAL EXPERIENCE

Elevance Health www.elevancehealth.com (Employer: Tata Consultancy Service) Sr Scrum Master

Atlanta, GA (Remote)

April 2024–Current

● Led Scrum teams in maintaining a centralized enterprise-wide Intel Engine, the core of the Zip Drug pharmacy platform, enabling seamless in-home drug delivery for Elevance patient communities.

● Built and mentored a high-performing team, successfully onboarding a balanced mix of new and experienced associates to enhance team dynamics.

● Facilitated Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, to monitor progress and address challenges effectively.

● Partnered with Product Owners and stakeholders to prioritize backlogs, ensuring delivery of high-value increments aligned with business objectives during Program Increment (PI) planning using the Scaled Agile Framework®.

● Proactively mitigated risks, resolved blockers, and facilitated dependency management to maintain smooth team operations.

● Coordinated cross-functional efforts to integrate the Intel Engine with upstream and downstream systems, significantly improving enterprise-wide functionality.

● Planned and managed end-to-end release cycles, collaborating with cross-functional teams to identify and resolve release- related risks, ensuring timely and quality project delivery. HUMANA www.humana.com (Employer: Tata Consultancy Service) Sr Scrum Master

Louisville, KY(Remote)

May 2022–April 2024

● Led two distributed Scrum teams within the Pharmacy Benefit Management (PBM) space, overseeing the maintenance of a centralized pharmacy claims repository supporting PBM analytics, reporting, and data streaming for Humana partners.

● Empowered self-organizing teams by fostering an Agile culture, consistently achieving release goals and delivery targets.

● Facilitated key Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring team collaboration and continuous improvement.

● Managed production incidents and security vulnerability tickets using Kanban, to ensure swift response and flow-based prioritization. I established a dedicated kanban board to visualize incoming issues, categorize them by severity (P1-P4) and ensure work-in-progress limits were respected to avoid context switching.

● For vulnerability management, I coordinated closely with security and DevOps teams to triage, track remediation efforts, and meet SLAs for high-severity findings. I facilitated regular backlog grooming for the Kanban queue, implemented swim lanes for emergency tickets, and ensured real-time communication with stakeholders for high-impact issues.

● Streamlined code release processes by coordinating with internal teams and external stakeholders, guaranteeing seamless integration and high-quality deliverables.

GLAXOSMITHKLINE (GSK) R&D www.gsk.com (Employer: Tata Consultancy Service) Scrum Master

Upper Providence,

PA(Remote)

May 2020–April 2022

● Led two distributed Scrum teams to deliver R&D Data Catalog and Metadata Repository products, enabling on-demand, business-ready data access for analysts and scientists.

● Embedded Agile values and best practices, ensuring strict alignment with client and pharmaceutical regulatory compliance standards.

● Monitored the execution of PI objectives, facilitating Agile ceremonies to track progress, address challenges, and drive team accountability.

● Collaborated with Product Owners to prioritize and refine product backlogs, define clear PI objectives, and develop product roadmaps, release plans, and feature prioritization in alignment with the Scaled Agile Framework®.

● Enhanced visibility and transparency by aggregating and publishing team PI objectives, risks, and dependencies for cross- team collaboration.

● Maintained comprehensive documentation within quality systems, ensuring compliance with pharmaceutical regulatory standards and audit requirements.

JetBlue www.jetblue.com (Employer: Tata Consultancy Service) Scrum Master

Long Island city, NY

July 2019–April 2020

● Led three distributed scrum team working on IfSA portal, Reference Domain and Biometrics projects, aimed at enhancing service efficiency during customer boarding and improving in-flight assistance for flight attendants.

● Facilitated core Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives, ensuring team collaboration and consistent progress toward delivery goals.

● Enabled teams to break down Epics into Features and Stories, ensuring backlog readiness and prioritization prior to PI planning in alignment with Scaled Agile Framework® practices.

● Ensured accurate tracking of Features and Stories using Program Boards, providing visibility and supporting post-PI follow- ups to align objectives.

● Monitored development progress to identify bottlenecks and provided actionable input to mitigate delays and optimize delivery.

● Guided teams in identifying dependencies, risks, and developing mitigation plans during PI planning sessions, ensuring successful execution of program-level objectives.

VERIZON WIRELESS www.verizonwireless.com

Senior Project Lead

Piscataway, NJ

September 2010–March 2019

● Led end-to-end Agile delivery for POS web-based platforms enabling real-time order creation, service activation, credit processing, payments, contract generation, and discount management across direct and indirect channels.

● Developed and executed communication strategies with senior leadership to track team goals, progress, and key milestones.

● Coordinated backlog management, release planning, and workstream delivery through JIRA and Confluence.

● Proactively addressed and resolved impediments within 24 hours, maintaining focus and protecting teams from external disruptions.

● Mentored new team members on application architecture, Agile frameworks, and best practices to accelerate onboarding and productivity.

● Collaborated with cross-functional IT divisions to architect feasible, scalable solutions aligned with business needs. INFORMA GLOBAL MARKETS www.informagm.com

Senior s/w developer consultant

New York, NY

April 2010–Sept 2010

● Designed and implemented a complex financial search engine for Real time content creation and delivery system of market news and commentary for financial markets enabling registered users to compile market data and make informed investment decisions.

● Developed dynamic reports using Jasper, exportable across PDF, PowerPoint, Excel, Word, and chart formats.

● Built and deployed an automated email alert system for recurring, pre-scheduled financial reports. MORGAN STANLEY SMITH BARNEY www.morganstanley.com

Senior s/w developer

New York, NY

June 2007–March 2010

● Gathered requirements, created design and functional specifications, and developed a Java-based Fixed Income application integrating bond data (Munis, Government, Corporate) from third-party vendors (BOSS, CitiMarkets) using qDB SQL.

● Designed and developed front-end contribution module pages using JSP, Struts, and Taglibs, deployed on WebSphere server.

CERTIFICATIONS

Certified ScrumMaster® (CSM)

Certified SAFe 4 Agilist (SA)

Certified SAFe® DevOps Practitioner (SDP)

Certified AWS Solution Architect - Associate

SKILLS

Methodologies

Agile Scrum, Kanban, Waterfall SDLC

Tools

Azure DevOps, JIRA, VersionOne, Confluence, SharePoint, MS office 360, MS Team, MS Visio, MS Project, Miro. Technologies

Java/J2EE and microservices on AWS and Azure cloud platforms, Python, Angular JS v5.0, JavaScript, GitHub, Jenkins, CICD, SQL, XML, Neo4j DB

EDUCATION

STRAYER UNIVERSITY, USA

Master of business administration (concentration: Project Management), MYSORE UNIVERSITY, India

Master of computer application

BANGALORE UNIVERSITY, India

Bachelor in Electronics Engineering

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